Associate Customer Account Manager

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Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Associate Customer Account Managerat Realtor.com®

Are you a client-focused account management professional with a passion for real estate and relationship building? Are you eager to partner with top real estate teams and help them get more value from Realtor.com®? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest *Associate Customer Account Manager* and help change the world of real estate, one home at a time.

The Associate Customer Account Manager oversees a portfolio of high-value accounts at Realtor.com® in partnership with our Strategic Sales team. This role focuses on building strong, long-term relationships to support the Realtor.com® customer experience through effective account management. You’ll be paired with a Strategic Sales Senior Account Executive, providing post-sale reactive support for their book of business. As a dedicated consultant and problem-solver, you will collaborate across departments to address customer needs and ensure seamless communication.

Top Reasons to Apply:

• Direct impact on growth: Partner with a Sales representative to own a portfolio of high-value real estate customers and drive their long-term success with Realtor.com®.
• Cross-functional exposure: Partner closely with Sales and Finance to solve complex problems and influence how we support real estate pros at scale.
• Learning and mentorship: Build your career alongside experienced Account Managers and leaders who invest in coaching, feedback, and clear development paths.

What You’ll Do:

• Provide reactive support for a book of business assigned to the Strategic Sales Senior Account Executive (150 accounts).
• Educate clients on product configurations and best practices to enhance performance and agent engagement.
• Provide stakeholders with structured data and reporting to support recommendations during renewals and new orders.
• Align actions with company initiatives and corporate OKRs.
• Effectively prioritize daily tasks and identify key accounts for engagement.
• Maintain accurate records in enterprise systems (e.g., Salesforce, Focus Fire) for contact data, communication logs, and account activity.
• Stay informed about new products and services offered by the company.
• Address client inquiries, issues, and escalations, collaborating with cross-functional teams as needed to resolve problems and improve processes.
• Identify and escalate technical issues within platforms like Salesforce and Focus Fire.
• Participate in special projects as assigned.

What You’ll Bring:

• 1-2 years of experience in a customer service or sales support role assisting with high-value or key accounts.
• Strong verbal and written communication skills.
• Proficiency in PCs, the internet, and Microsoft applications (Word, Excel, Outlook).
• Experience with Salesforce.
• Familiarity with the real estate industry.
• Background in technical customer support.
• Bachelor's degree preferred.

Measures of Success:

• Ability to effectively manage and grow a book of business.
• Proven track record of securing and retaining revenue.
• Demonstrated proficiency in enhancing client satisfaction and engagement.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You:

Realtor.com® is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage.
• Family forming benefits.
• 13 Paid Holidays.
• Flexible Time Off.
• 8 hours of paid Volunteer Time off.
• Immediate eligibility into Company 401(k) plan with 3.5% company match.
• Tuition Reimbursement program for degreed and non-degreed programs.
• 1:1 personalized Financial Planning Sessions.
• Student Debt Retirement Savings Match program.
• Free snacks and refreshments in each office location.

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.