CRM Executive

Описание вакансии

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.

Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We are looking for a highly motivated and detail-oriented CRM Executive with at least 2 years of experience to join our marketing or customer engagement team. The ideal candidate will have hands-on experience with CRM tools and platforms, and a strong understanding of customer lifecycle management. Experience within the e-commerce or iGaming sectors will be considered a significant advantage.

As a CRM Executive, you will support the planning, execution, and optimization of customer communication strategies to increase engagement, retention, and customer lifetime value.

Key Responsibilities:

• Campaign Management:

Plan, execute, and analyze CRM campaigns across multiple channels (email, SMS, push notifications, in-app messaging).

• Customer Segmentation:

Create and manage customer segments based on behavior, preferences, and lifecycle stages to drive targeted communications.

• Content Coordination:

Work with content and design teams to ensure campaigns are visually appealing, personalized, and aligned with brand messaging.

• Platform Management:

Use CRM tools (e.g., Salesforce, HubSpot, Braze, Klaviyo, Optimove, etc.) to set up, track, and optimize campaigns.

• Data Analysis & Reporting:

Monitor key CRM metrics (open rates, click-through rates, conversion rates, churn, etc.) and generate actionable insights to improve performance.

• Lifecycle & Retention Strategy:

Assist in developing and refining customer retention and reactivation strategies.

• Compliance & Best Practices:

Ensure all CRM communications comply with relevant data protection laws (e.g., GDPR) and follow industry best practices.

• Collaboration:

Work closely with product, customer support, and marketing teams to align CRM strategies with broader business goals.

Key Skills & Requirements:

• Minimum 2 years of experience in a CRM or customer retention role.
• Hands-on experience with at least one CRM platform (e.g., Salesforce, HubSpot, Braze, etc.).
• Strong analytical skills and experience with A/B testing and performance tracking.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience in e-commerce or iGaming is highly desirable.
• Familiarity with HTML for email is a plus.
• Proactive, data-driven, and customer-focused mindset.

What We Offer:

✨ Career Growth & Learning: Exciting challenges and professional development opportunities.

🛂 Official Employment: Fully compliant with Cyprus & EU laws, including support for family relocation.

✈️ Relocation Package: Includes flight tickets and two weeks of accommodation.

🏋️ On-Site Fitness Corner: Stay active while at work!

🗣 Language Courses: Partial reimbursement for language learning.

🎁 Birthday Gift: Because your special day matters to us!

🌴 Paid Time Off: 24 annual vacation days to relax and recharge.

🥗 Office Meals: Enjoy breakfasts and lunches (partially covered by the company).

Join us in shaping the future of CRM marketing! 🚀

Reshape marketing
with us. Let’s work!

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