Customer Success Manager

Описание вакансии

\* Champion client care: You are the face of our service. You will handle day-to-day inquiries with speed and warmth, resolving immediate questions while efficiently triaging complex technical issues to our support levels. You ensure that every stakeholder feels heard and helped

WHAT YOU BRING — EXPERIENCE & CAPABILITIES

\* Pedagogical DNA: You have a professional background in education (e.g., as a teacher, special education pedagogue, or school leader). You possess deep empathy for the classroom environment and can credibly address the concerns of teachers because you speak their language

\* System knowledge: You have a solid understanding of the Norwegian education system and its structures (Kommuner, Fylkeskommuner, and national bodies like Utdanningsdirektoratet). You know how decisions are made in the public sector and can navigate administrative environments with confidence

\* Commercial awareness: While your heart is in education, you understand that impact requires scale. You are comfortable identifying opportunities where a school could do more - spotting the potential to expand a small fleet into a wider solution - and nurturing those conversations

\* Communication & presence: You are a confident communicator who can capture a room, whether pitching to a municipal board or training a group of teachers. You have excellent communication skills in Norwegian and professional fluency in English

\* Tech-savvy & mobile: You are comfortable mastering digital tools and teaching others how to use them. Because our clients are located all across Norway, you offer travel flexibility and are ready to spend approximately 40% of your time traveling nationwide to build relationships in person

WHAT WE OFFER

\* A purpose-led culture: We set high standards because our mission demands it, and we support each other with genuine care. You will join a purpose-led team that gives you the space to do your best work

\* Tools & Enablement: We equip you to succeed. You will benefit from a dedicated partnership with Marketing, Product, and Sales, ensuring you have the high-quality collateral, case studies, and cross-functional support needed to scale your impact

\* Collaborative Environment: You will report to our Director of Customer Success and collaborate closely with colleagues in Munich, London, and Oslo, connecting you to a network of expertise across Europe

LOCATION

This position is remote and covers Norway, but you need to be residing in Oslo. You will report to our Director of Customer Success and work closely with cross-functional teams in Oslo, London and Munich.

While the role is remote, you’ll travel frequently across Norway to meet stakeholders and build in-person relationships. Our Oslo office is available for in-person collaboration when desired.

HOW TO APPLY

Please click Apply and upload your CV and a short cover letter in English outlining your motivation.

If you want to continue serving the education sector in a new capacity - one where your insight empowers schools to embrace true inclusion - this is your opportunity to lead, and we’d love to hear from you.

🎥 You may watch how AV1 transforms inclusion in education here: vimeo.com/1098745115

🌍 You may explore our mission and impact stories at noisolation.com

We kindly ask external recruitment agencies to refrain from contacting us regarding this position.