Director Technical Success SecOps

Описание вакансии

Director Technical Success SecOps

#удаленка

Company: Zscaler

Salary: $199k - $285k

*🔹*What you’ll do (Role Expectations)

-Develop the vision and operating structure for the SecOps Technical Success team in the Americas, India, and Israel, promoting a great culture and implementing strategies to enhance customer satisfaction, retention, and growth

-Collaborate with global Customer Success leadership to align SecOps goals with the corporate strategy

-Build strong, lasting relationships with key stakeholders for our top customer accounts and track goals related to customer success

-Oversee the development of tailored customer success plans for our Strategic accounts to increase adoption, expansion, and renewal

-Use a strong technical background to address technical challenges, ensure customer value realization, advocate for customer needs, and influence product roadmaps

*🔹*Who You Are (Success Profile)

-You thrive in ambiguity and build the path as you walk it, viewing dynamic environments as raw material to construct something meaningful.

-You act like an owner with a strong bias for action, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.

-You are a dedicated problem-solver who is energized by complex challenges and driven by finding high-impact solutions.

-You are a high-trust collaborator who embraces a challenge culture with candor, clarity, and respect to achieve shared team success.

-You are customer-obsessed, building deep empathy for internal and external stakeholders while anchoring decisions in solving real-world problems.

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