Site Reliability Engineer

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Site Reliability Engineer

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All Gravy is the all-in-one employee app designed for front-line, hospitality, and retail workers. 🥞

The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal lives but when they go to work at a restaurant chain or retail store, they're met with software created before they were born. All Gravy is changing that. We're modernising the tools for frontline employees and transforming the experience into one that is engaging and motivating; making their lives easier from getting paid to developing their careers. We innovate on the whole employee journey: from being recruited, onboarded, and growing skills, to knowing when to work and connecting with co-workers. We already work with some of the most exciting brands in Northern Europe - Gail's, L’Osteria, Pizza Pilgrims, Honest Burgers, Ottolenghi, Dishoom, Q8, 7-Eleven, and Best Western.

We've grown 300% over the last year and are now accelerating our expansion further into new markets. Our team spans a wide range of nationalities and backgrounds, united by one mission: to shape the future for shift and gig workers everywhere. We're passionate, hard-working, and just getting started the best is genuinely yet to come. If you want to do meaningful work, move fast, and be part of a team that's changing an entire industry, we'd love to have you on board. 🚀

🤩 ABOUT THE ROLE

We're looking for an ambitious Site Reliability Engineer who will contribute across the full platform surface (CI/CD, infrastructure as code, deployment tooling, internal developer experience), while owning two domains in particular: how reliably our services run in production, and how well we monitor and respond to security issues across our stack. You'll be writing code, running migrations, tuning pipelines, investigating alerts, and responding to incidents, not just writing runbooks and diagrams. This role is part of the Platform team that owns the foundations the rest of engineering builds on, and within that team you'll be the main person responsible for uptime and security. You'll work closely with the rest of the Platform team and with engineering leadership to shape strategy, but this is a hands-on role.

🎯 WHAT YOU WILL DO

\* Reliability & Observability: Define what "good" looks like for our services. SLOs and error budgets, metrics, logs, traces, alerting that actually helps the on-call engineer, and dashboards that tell the story of what the system is doing.

\* Incident Response: Build and run our incident management practice. Lead incidents when they happen, drive blameless postmortems, and turn findings into durable improvements. Make on-call a reasonable experience for every engineer.

\* Security Monitoring & Response: Own the day-to-day of keeping our platform secure. Triage and resolve security alerts, monitor our cloud and application surface, manage vulnerability and dependency patching, and run point on security incidents when they happen. You'll be the Platform team's primary owner here, partnering with the rest of engineering on harder or broader security questions as they come up.

\* Platform & Developer Experience: Contribute to the infrastructure and tooling our engineers ship on. CI/CD pipelines, infrastructure as code, environments, deployment flows, and the countless small frictions that add up to either fast teams or slow ones. The goal is to make shipping safe, quick, and boring.

\* Performance: Help us understand and improve the performance of our product, from database queries to mobile app cold starts, working with product teams to identify and fix what matters.