3rd Level Engineer for InterNetX Team (hybrid)

Описание вакансии

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

About us:

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Main responsibilities:

• Be an expert in the products supported and have an advanced understanding of the related

business processes.

• Identify, troubleshoot, analyze and resolve highly complex issues within defined service level

expectations.

• Identify proactive ways to reduce the number of issues and support cases.
• Monitor all internal processes and identify any potential issues.
• Escalate unresolved problems to development teams.
• Provide highly complex technical support to Customer Care agents.
• Participate in development process to ensure complete understanding of new products or new

features.

• Effectively analyze applications logs to discover any underlying issues or trends.
• Perform adhoc operations through data fixes.
• Create and maintain automation scripts.
• Act as key contact for internal clients and external partners in support of technical problems.
• Addresses all technical problems to forecast any potential complex issue.
• Create and update support and operation documentation.

We appreciate:

• Strong analytical, investigative and diagnostic skills.
• Extensive knowledge about Domains lifecycle, DNS, and SSL.
• Strong knowledge of Linux operating systems.
• Scripting ability especially using Python.
• Knowledge of MySQL, Postgres and NoSQL DBs.
• Knowledge of containerization technologies (Docker).
• Experience with ElasticSearch and log analysis tools.

What we offer:

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
• Modern technologies, product responsibility;
• Flexible work schedule;
• Hybrid work option;
• Medical services package from one of two private providers;
• 25 vacation days per year;
• Substitute days off for public holidays that occur on the weekend;
• Meal tickets;
• Internal referral program;
• Employee anniversary program;
• Team events, networking events organized to promote a passionate, creative and diverse culture;
• Summerfest and Winterfest parties;
• Of course, coffee, soft drinks and fresh fruits are on us in the office.

About the company:

As part of United Internet Group, with more than 10,500 employees and 27 million fee-based customer contracts, we are Europe’s leading internet specialist and largest hoster. Building the roof for strong brands such as 1&1, IONOS, STRATO, GMX, WEB DE, MAIL COM, 1&1 Versatel and the Drillisch Online brands, United Internet offers a broad portfolio of Internet access products and cloud applications.

Present in Romania since 2003, we are an Engineering Centre that lives and breathes technology.

Our engineering culture is shaped by the use of cloud native technologies, microservices combined with a DevOps attitude and an innovative mindset. We have a customer centric culture where every colleague is a contributor to our products’ design and success working closely with teams in Bucharest and abroad. Our strength lies in our team spirit and a positive and respectful interaction. In Romania, we have passionate teams sustaining the business segments of Access/Telecommunication, Mail & Media and Hosting, working and enjoying the 1&1 culture together.

Diversity enriches:

Different cultures, nationalities, genders, age groups, sexual orientations, and religions as well as people with disabilities - we encourage diversity. Because only teams that reflect all facets of society offer the best framework conditions for creativity and make a company productive and distinctive. We value diversity and welcome all applications.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.