- Страна
- США
- Зарплата
- 20 $ – 30 $
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Accounts Receivable and Collections Representative
Стабильная компания с отличным пакетом льгот и возможностями карьерного роста. Уровень зарплаты соответствует рыночному для данной роли в Калифорнии.
Сложность вакансии
Позиция начального уровня, требующая 2 года опыта и базовых навыков работы с офисными программами. Основная сложность заключается в необходимости работы в быстром темпе и взаимодействии с клиентами.
Анализ зарплаты
Предлагаемая ставка $20.75 – $30.15 в час соответствует средним рыночным показателям для специалистов по дебиторской задолженности в Южной Калифорнии. Верхняя граница диапазона является конкурентоспособной для кандидатов с опытом работы в SAP.
Сопроводительное письмо
I am writing to express my interest in the Accounts Receivable and Collections Representative position at Esri. With over two years of experience in managing collection accounts and a strong background in payment reconciliation, I am confident in my ability to contribute effectively to your Finance and Accounting division. My professional background has equipped me with the skills to handle high-volume customer interactions and resolve complex account discrepancies while maintaining a high level of detail.
I am particularly drawn to Esri's collaborative environment and the opportunity to work onsite at your stunning Redlands campus. I have a proven track record of meeting collection targets and improving account accuracy, and I am eager to bring my problem-solving skills to your team. My familiarity with Microsoft Office, combined with my motivation to deliver consistent and thoughtful work, aligns perfectly with the requirements of this role.
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Описание вакансии
Overview
Join our Finance and Accounting division to put your experience to use in our Accounts Receivable team maintaining current and accurate accounts receivable information for Esri customers.
You’ll work in a fast-paced, collaborative environment, using your problem-solving and research skills to assist domestic or international customers in a variety of industries. This position has advancement potential within the department and other areas throughout the organization.
Join our busy collaborative team onsite at our stunning campus in Redlands, CA.
Responsibilities
- Apply payments, reconcile accounts, and resolve differences
- Contact customers by phone and written correspondence
- Maintain statement of accounts for assigned customers
- Complete credit reviews for new and existing customers
- Process all aspects of customer account maintenance
- Recommend credit limits, credit holds, and release orders
Requirements
- 2+ years of experience in collection account management
- Strong communication skills across phone, email, and Microsoft Teams, with the ability to prioritize and multi‑task effectively while maintaining high attention to detail
- Ability to work in a fast-paced environment
- Motivation and passion for getting work done in a consistent and thoughtful way, both independently and collaboratively
- Basic knowledge of Microsoft Office applications (Word, Outlook; bonus points for Excel)
- Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
- High school diploma or equivalent
Recommended Qualifications
- Minimum typing speed of 25 wpm
- Experience working in corporate collections
- Knowledge of SAP and Salesforce
#LI-JH2 #LI-onsite
Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$20.75—$30.15 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
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Навыки
- Communication Skills
- Microsoft Excel
- SAP
- Problem Solving
- Microsoft Office
- Salesforce
- Accounting
- Microsoft Teams
- Accounts Receivable
- Collections
Возможные вопросы на собеседовании
Проверка опыта работы с дебиторской задолженностью и умения решать конфликты.
Расскажите о случае, когда вам пришлось иметь дело с клиентом, который отказывался платить. Как вы разрешили эту ситуацию?
Оценка навыков приоритизации в условиях многозадачности.
Как вы расставляете приоритеты в своих задачах, когда у вас есть большой список просроченных платежей и входящих запросов?
Проверка внимательности к деталям при сверке счетов.
Опишите ваш процесс сверки счетов. Как вы находите и исправляете ошибки в начислениях?
Оценка технических навыков, упомянутых в вакансии.
Есть ли у вас опыт работы в SAP или Salesforce? Если нет, как быстро вы обычно осваиваете новое корпоративное ПО?
Проверка соответствия корпоративной культуре Esri.
Что для вас означает качественное обслуживание клиентов в контексте сбора платежей?
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- Страна
- США
- Зарплата
- 20 $ – 30 $