Clinical Program Manager

Описание вакансии

About us:

Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. 

At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:

👥 Customer First - You start with the member and work backwards.

🚀 Make It Happen - You act with urgency, use data, and hold high standards.

🤝 One Team - You collaborate with respect and commit as a group.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the role:

The Clinical Program Manager is the central "quarterback" for our new and existing client onboarding and clinical programs to ensure they are effectively implemented and aligned with organizational goals. You will own the end-to-end lifecycle of new client launches and ensure the ongoing success of existing clinical programs. This role sits at the intersection of Client Success, Sales, Credentialing, Training and Clinical Ops, requiring a high-stakes collaborator who can turn ambiguity into organized project plans. The ideal candidate is a detail-obsessed project manager who can hold cross-functional teams accountable to deadlines while using data to make projections, and track and improve program performance.

You will:

• Client Launch Ownership: Lead the implementation of new client launches, mapping out clinical workflows and serving as the primary bridge between clients, dietitians, and clinical operations to ensure seamless onboarding.
• Client Success Management: Provide ongoing oversight of client success by monitoring clinical KPIs and supply and demand needs.
• Cross-Functional Coordination: Act as the central point of contact for Clinical Ops, Client Success, Training, Sales, and Credentialing, ensuring all deliverables and information are synced across teams.
• Project Management & Accountability: Develop and maintain high-detail project plans (timelines, milestones, resource allocation). Proactively identify risks and hold team members accountable to critical deadlines.
• Data Analysis: Use Excel/Google Sheets to perform intermediate data analysis on program performance, outcomes, and operational efficiency to drive evidence-based adjustments.
• Network Support: Collaborate with our Registered Dietitian (RD) network to facilitate training, troubleshoot implementation hurdles, and integrate provider feedback into program enhancements.
• Regulatory Alignment: Coordinate with our Credentialing team to ensure all programs align with healthcare regulations, with a specific focus on the unique requirements of Medicare and Medicaid populations, at both state and national levels.

You have:

Qualifications 

• Education: Bachelor’s degree in Healthcare Administration, Business, or a related field preferred
• Experience: 3+ years of project management or operations experience in a healthcare setting.
• Technical Savvy: Intermediate to advanced proficiency in Excel/Google Sheets (VLOOKUPs, Pivot Tables, data visualization) and experience with PM tools (Asana, ClickUp, Salesforce or similar preferred).
• The "Quarterback" Mindset: Proven ability to lead through influence, navigate ambiguity, and make decisions with minimal direction.
• Communication: Exceptional relationship-building skills; able to translate complex operational needs into clear action items for different stakeholders.

Preferred Qualifications

• Familiarity with Medicare and Medicaid health plans and populations
• Experience with Quality Improvement (Lean, Six Sigma) or EHR systems
• Clinical experience as a dietitian and/or clinical workflow mapping
• PMP or equivalent
• Project Management certification

About our benefits and perks:

Remote-First Company

Flexible Unlimited PTO

Healthcare Coverage (Medical, Dental, Vision)

401k and FSA

Foodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.