Collections Team Lead (Collections Supervisor)

Описание вакансии

#vacancy #CollectionsTeamLead #Remote, 2-2,5к €

Collections Team Lead (Collections Supervisor)

Location: Remote

Salary: €2,000–2,500/month

Languages: Conversational Spanish (B1+) & Fluent Russian

We are an international FinTech company operating in the online lending industry since 2025. We are looking for a Collections Team Lead to manage a team of collection agents, drive portfolio recovery performance, and develop a high-performing collections operation.

This role combines people management and performance analytics: coaching and quality monitoring on one side, KPI management, reporting, and portfolio optimization on the other.

What We Offer

Competitive salary (€2,000–2,500/month) with performance-based salary growth linked to KPI achievement.

Transparent bonus system—you’ll always know which team metrics impact your earnings.

Fully remote work from anywhere.

Opportunity to join a fast-growing international FinTech company.

Freedom to improve processes, including collection scripts, operator motivation programs, and portfolio allocation strategies.

Direct reporting to the Head of Collections, ensuring fast decision-making and minimal bureaucracy.

Clear career growth opportunities to Head of Collections or other management positions (63% of our managers were promoted from operator roles, and 24% from supervisor positions).

Ethical and compliant collections practices in accordance with applicable legislation and industry standards.

Key Responsibilities

Lead, motivate, and develop a team of collection agents.

Monitor call quality by reviewing recordings and ensuring compliance with collection scripts and communication standards.

Track and improve team KPIs, recovery rates, and operational performance.

Provide regular one-on-one and group coaching sessions to improve agent performance.

Train and onboard new employees while continuously developing existing team members.

Manage workload distribution, shift planning, and portfolio allocation.

Handle complex collection cases and escalations.

Prepare analytical reports and provide performance insights to management.

Requirements

At least 1 year of experience in Collections, Debt Recovery, Credit Sales, or Contact Center operations.

Previous leadership experience as a Supervisor, Team Lead, or Senior Collection Agent.

Spanish proficiency of B1 or higher (required for call monitoring and quality evaluation).

Fluent Russian.

Strong understanding of collections processes, recovery strategies, and key performance metrics.

Advanced Excel / Google Sheets skills (formulas, pivot tables, reporting, and data analysis).

Analytical mindset with the ability to make data-driven decisions.

Nice to Have

Experience in FinTech, online lending, microfinance, or banking collections.

Coaching and training experience.

Experience managing both Early Collections and Late Collections portfolios.

Understanding of debtor behavior and effective negotiation techniques.