Contact Center Automation Engineer

Описание вакансии

Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.

Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.

A Polish bank is modernizing its contact center through AI and intelligent automation, delivering both customer-facing self-service capabilities and AI-assisted support for human agents.

What you'll do

The candidate will design, build, and optimize automated interaction flows across both the customer-facing and human agent layers of the bank's contact center. On the customer side, this includes conversational AI, self-service automation, and intelligent routing. On the agent side, the candidate will build real-time AI copilot capabilities - surfacing recommendations, knowledge base answers, and automated post-interaction workflows. The candidate will collaborate with business and compliance stakeholders to ensure all solutions meet regulatory requirements.

What you bring

• 5+ years in contact center automation or conversational AI development.
• Experience building AI-powered chatbots, IVR flows, and/or agent-assist tools in a banking or financial services context.
• Proficiency in Python and/or TypeScript for automation logic, backend services, and API integration.
• Experience implementing AI-driven response generation.
• Understanding of NLU/NLP concepts.
• Polish language (spoken and written).

Nice to have

• Experience with enterprise conversational platforms.
• Familiarity with streaming API patterns for low-latency agent copilot responses.
• Knowledge of banking compliance requirements.
• Experience with voice authentication or biometric flows.
• Background in UX design for agent tooling.
• Experience with speech-to-text or call transcription services.
• Proficiency in Java for backend components.

When you join Solvd, you'll…

• Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.
• Be part of a global team with equal opportunities for collaboration across continents and cultures.
• Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.

Ready to make an impact?

If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.