- Страна
- Россия
- Зарплата
- 40 664 $ – 44 664 $
Откликайтесь
на вакансии с ИИ
Customer Service Representative
Оценка ИИОтличное предложение для старта карьеры: прозрачная система бонусов, оплачиваемое обучение и четкий план повышения уже через полгода. Наличие надбавки за двуязычие является дополнительным плюсом.
Сложность вакансии
Оценка ИИПозиция начального уровня с упором на коммуникацию. Основная сложность заключается в необходимости быстро освоить технические аспекты digital-продуктов в течение 5 недель обучения.
Анализ зарплаты
Оценка ИИПредлагаемая ставка $19.55 в час (около $40,600 в год без учета бонусов) соответствует средним рыночным значениям для специалистов службы поддержки в Пенсильвании. С учетом квартальных бонусов до $4,000 совокупный доход может превышать средний уровень для позиций начального уровня.
Сопроводительное письмо
I am writing to express my enthusiastic interest in the Customer Service Representative position at hibu. With over a year of experience in client-facing roles and a strong commitment to delivering exceptional service, I am confident in my ability to support your suite of digital products and help small businesses thrive. I am particularly drawn to hibu’s reputation for providing best-in-class training and a clear path for career advancement.
In my previous experience, I have excelled at troubleshooting technical issues and managing high-volume communications while maintaining a positive, empathetic attitude. I am eager to apply my problem-solving skills to support Hibu’s websites, search ads, and social media solutions. My ability to multitask and adapt to fast-paced environments aligns perfectly with the requirements of your Digital Services team.
I am excited about the opportunity to join an inclusive culture that values diversity and innovation. Thank you for considering my application. I look forward to the possibility of discussing how my background and dedication can contribute to the continued success of hibu and its clients.
Составьте идеальное письмо к вакансии с ИИ-агентом
Откликнитесь в hibu уже сейчас
Присоединяйтесь к команде Hibu и начните карьеру в сфере digital-маркетинга с оплачиваемым обучением и бонусами!
Описание вакансии
Starting at $19.55/hour + Quarterly Performance Bonus (up to $4,000 annually!)
Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!
Help small businesses succeed online! If you’re passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you.
Join Hibu, a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience? No problem! We’re looking for motivated, client-focused individuals ready to learn and grow.
We’ll set you up for success with 5 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a clear growth path, with advancement opportunities starting after just 6 months.
About the Role
As a Digital Product Support Specialist, you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.
We’re looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client-facing role. If you’ve worked in a fast-paced environment where empathy, communication, and problem-solving were key—this is your next career move.
What is Hibu? (Watch in 60 seconds): https://vimeo.com/366996342
What You’ll Do
- Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
- Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
- Assist clients and sales representatives with updates and changes to digital products within defined guidelines
- Troubleshoot technical issues using internal tools and documentation
- Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
- Document client and sales representative interactions and resolutions in our client relationship manager
- Follow up on open cases and ensure timely resolution
- Collaborate with internal teams and sales representatives to ensure client satisfaction
What You’ll Bring
- Minimum 1 year of customer service experience (call center or tech support preferred)
- Strong verbal and written communication skills
- Ability to multitask and work independently in a fast-paced environment
- Positive attitude and adaptability to change
- Detail-oriented with excellent organizational skills
Why Hibu?
- Career Growth: Clear advancement path starting at 6 months
- Inclusive Culture: We celebrate diversity and value every voice
- Training & Support: Ongoing development and mentorship
- Impact: Help real businesses grow and succeed
Our Culture
We’re proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We’re committed to doing what’s right—for our clients, our employees, and our communities.
Learn more at www.hibu.com
Ready to make a difference? Apply today and start your journey with Hibu!
IND10
#LI-AG1
#LI-Hybrid
Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu
NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email addressapplicationaccomodation@hibu.com: Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability
Создайте идеальное резюме с помощью ИИ-агента
Навыки
- Customer Service
- Technical Support
- Digital Marketing
- Troubleshooting
- CRM
- Google Business Profile
- Google Search Ads
- SEO
- Social Media Advertising
Возможные вопросы на собеседовании
Проверка способности справляться с конфликтными ситуациями, что критично для службы поддержки.
Опишите случай, когда вам пришлось иметь дело с недовольным клиентом. Как вы разрешили ситуацию?
Вакансия предполагает работу с широким спектром digital-инструментов.
Как вы подходите к изучению новых технических продуктов или инструментов в сжатые сроки?
Работа в поддержке требует одновременной обработки звонков, писем и фиксации данных в CRM.
Как вы расставляете приоритеты в задачах, когда у вас несколько срочных запросов одновременно?
Важно понять, насколько кандидат готов помогать именно малому бизнесу.
Что, по вашему мнению, является самым важным в поддержке клиентов из сферы малого и среднего бизнеса?
Компания предлагает рост через 6 месяцев, важно оценить амбиции кандидата.
Каковы ваши карьерные цели на ближайшие два года и как эта роль поможет вам их достичь?
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- Страна
- Россия
- Зарплата
- 40 664 $ – 44 664 $