Customer Success Engineer

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What we do

At runZero, we're a team of dreamers and creative thinkers who aren't afraid to shake up the status quo. Fixing what’s broken with legacy vulnerability management and overcoming persistent, decades-old problems requires a new approach.

Our platform provides a single source of truth for exposure management across the total attack surface. Without requiring agents, authentication, or appliances, runZero delivers  the most complete and accurate visibility into every asset and exposure across  internal, external, IT, OT, IoT, mobile, and cloud environments — including uncovering  unknown and unmanageable devices and broad classes of exposures that evade traditional tools.

Founded by HD Moore (creator of Metasploit), runZero is trusted by more than 500 companies and 30,000 users worldwide to find and mitigate risks faster, meet compliance requirements, and improve overall security. See for yourself with a free trial!

Role

We are looking for a Customer Success Engineer to join our growing team and support our customers! In this role, you will support our Enterprise customer base by understanding their technical needs, having strategic conversations, leading deployments, and continuously nurturing the relationship.

Internally, you will work closely with the sales, product, and engineering teams to advocate for your customers' product needs. You will also help develop repeatable customer success processes and contribute to improving runZero's product documentation.

Responsibilities

• Lead and support the deployment of the runZero Platform for assigned customers
• Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
• Serve as a hands-on problem solver and subject matter expert for the runZero platform and exposure management industry
• Develop custom integrations and automation scripts to support customer needs
• Collaborate cross-functionally with the sales, product, and engineering teams to improve internal processes and build documentation to support the overall customer experience
• Maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients' specific business needs
• Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests with internal runZero teams

Requirements

• Experience deploying SaaS and on-premise technologies
• Experience with scripting in Python or Go
• Experience working with REST APIs and structured datasets (e.g. JSON)
• Strong understanding of networking and the OSI model
• Curious to keep learning about the security industry
• Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted advisor

Salary

runZero values transparency in the hiring process. According to our market data, we’re expecting this role to come in at a salary of about $140,000 - $160,000, plus stock options. We know that the talent market is always in flux, so please let us know if you believe we have advertised this role at the wrong salary band.

For more information on what it's like to work at runZero, please visit ouremployee spotlight page!

Interview process

We value your time and see the interview process as a critical two-way street, allowing us to assess your skills, strengths, and cultural fit while simultaneously providing you with a clear understanding of our company, our ways of working, and the expectations specific to the role you’re seeking. To this end, our interview process incorporates a combination of:

• Initial one-on-one interviews with a recruiter and manager
• Panel interviews with the team
• Candidate challenge - a role-specific challenge designed for you to showcase your strengths and allow us to assess your skills in a hands-on exercise
• A final interview, conducted either remotely or in-person if we haven't yet met face-to-face in previous rounds

How we take care of you

• 🏡 Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.
• 🥕 Benefits: We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.

• 🔐 401(k): We match 4% of 401(k) contributions
• 🏝️ Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year

• 🍼 Paid parental leave: We offer 12 weeks of paid parental leave
• 🎉 Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.
• And more!

For more information on what it's like to work at runZero, please visit ouremployee spotlight page!

Applications

runZero positions are currently restricted to the United States and the United Kingdom. All other International applications will not be considered.

runZero is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status, ancestry, nationality or any other basis covered by applicable law.

We encourage under-represented applicants to apply, even if you don’t think you fit 100% of the criteria (nobody ever does)!