Customer Success Lead

Описание вакансии

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.

Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.

We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.

We’re building the infrastructure needed to bring real, substantial economic flows onchain. Our team primarily works in-person out of our San Francisco and NYC offices. We like to move fast and swing for the fences — join us!

The Role

Tempo is building the future of enterprise payments on-chain, and we need someone to own the full customer journey — from the moment a partner signs to the point they're scaled and thriving on the network. As our Customer Success Lead, you'll be the connective tissue between Tempo's product, engineering, and partnerships teams and the enterprises, ecosystem partners, validators, and integrators building on top of us.

This is a founding role. You'll define what great looks like for customer success at Tempo — building the playbooks, relationships, and feedback loops that turn early design partners into long-term anchors of our ecosystem.

What You'll Do

Pre-Sales & Solution Design

• Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles, providing technical and operational depth during evaluation and onboarding
• Serve as a consultative design partner during pre-sales — deeply understanding partner use cases and mapping them to Tempo's architecture and capabilities
• Help structure integration scopes, success criteria, and launch timelines with prospective customers before contracts are signed

Post-Sales & Partner Success

• Own the end-to-end success of Tempo's enterprise customers, ecosystem partners, validators, and integrators post-launch
• Build and manage onboarding programs that get partners live quickly and confidently
• Serve as the primary escalation point for technical and operational issues, coordinating across engineering and product to drive resolution
• Establish health metrics, QBRs, and success frameworks to proactively manage risk and identify expansion opportunities

Ecosystem & Scale

• Develop scalable playbooks for onboarding, integration support, and partner growth that work across segments — from Fortune 1000 enterprises to infrastructure providers and startup builders
• Work closely with validators and integration partners to ensure their technical implementations are stable, performant, and aligned with Tempo's evolving network
• Act as the voice of the customer internally — synthesizing feedback into product and GTM priorities alongside the Partnerships team

About You

• Proven experience in customer success, solutions engineering, or technical account management at a blockchain, API-first, or fintech infrastructure company
• Deep familiarity with enterprise B2B sales cycles and the post-sales motion — you know how to carry a relationship from signed contract to scaled production deployment
• Comfortable operating across both business and technical stakeholders; you can hold a conversation with a CTO and a CFO in the same afternoon
• Experience working with developers, integration teams, or infrastructure partners is a strong plus
• Track record of building CS functions from scratch — playbooks, tooling, team structure, and all
• High EQ and a service-oriented mindset; partners trust you and refer to you as a true extension of their team

Attributes

• Scrappy and hands-on — you'll roll up your sleeves on a complex integration without being asked
• Proactive and anticipatory; you identify problems before partners do
• Clear, compelling communicator who can translate technical complexity into business value
• Energized by ambiguity and the pace of an early-stage company
• Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stable coins