Customer Training Specialist

Описание вакансии

About Lucid Bots

Lucid Bots is an AI robotics company building the world’s most productive and responsible robots. Our mission is simple: extend human reach. We design intelligent machines that take on dangerous, demanding, and repetitive work—so people don’t have to.

Headquartered in Charlotte, North Carolina, we design, engineer, manufacture, and support our products in the United States. Our production-ready robots are deployed by customers around the world to improve safety, increase productivity, and elevate operational standards.

We are one of the fastest-growing manufacturing companies in the United States, recently ranked fourth nationally. Backed by leading investors including Y Combinator (S19), Cubit Capital, Idea Fund Partners, Danu Ventures, and others, we are scaling quickly at the intersection of AI, hardware, and real-world impact.

We’re building more than robots—we’re building the future of physical AI.

Our Core Values and How We Work Together

At Lucid Bots, we’re building something extraordinary - and how we work matters just as much as what we build. These values guide how we hire, grow, and show up for one another.

• Expedition Behavior - We climb as one. No silos, no “that’s not my job.” We protect the team and share the load.
• Grow with Humility - We’re relentless learners. We seek feedback, own mistakes, and get better every day.
• Lift People Up - Humans come first. We care fiercely, speak honestly, and design for real people in real conditions.
• Build the Extraordinary - We take ownership, reject the ordinary, and run toward hard problems.

We live Above the Line: we take responsibility, create solutions, and shape the future.

If these values energize you, you’ll thrive here. If they feel like too much, this may not be the right climb - and that’s okay.

Position Summary

As a Customer Training Specialist at Lucid Bots, you are the person in the field — the hands-on expert who turns new Sherpa customers into confident, capable operators. You will deliver the structured training programs that sit at the heart of our Business-in-a-Box promise: the First Job Success Week, the monthly Exterior Cleaning 101 course, and the ongoing onboarding experiences that help customers go from unboxing to revenue-generating operations.

This role is the execution layer of customer education. You will travel to customer sites, facilitate cohort-based learning experiences, and deliver the knowledge transfer that accelerates time-to-value, reduces support escalations, and makes the Lucid Bots customer relationship built to last.

You'll work closely with the Manager of Customer Training & Development, Customer Success, and Product teams to ensure every program you deliver is technically accurate, outcomes-focused, and consistent with Lucid Bots standards.

How You'll Win

• By showing up prepared, credible, and adaptable — whether you're on a customer's jobsite for day one of a First Job Success Week or facilitating a cohort of 15 operators through Exterior Cleaning 101.
• By helping customers leave every training session with more confidence and capability than they arrived with — measured in completion rates, post-training scores, and first-job outcomes.
• By building the kind of trust that makes customers call you first when they have a question, and refer others when they're ready to scale.
• By making the training programs better every time you deliver them — capturing feedback, flagging content gaps, and bringing continuous improvement ideas to the team.

What You'll Do

Primary Responsibilities

• Deliver in-person Sherpa training for standard customers at our facility and on-site.
• Deliver First Job Consults (up to 5 days on-site) once trained and shadowed in, helping customers execute their first commercial project safely and successfully.
• Co-deliver and eventually lead standard delivery days of the monthly 3-Day Exterior Cleaning 101 course for cohorts of 10–15 customers.
• Maintain and update training content, including guides, videos, LMS materials, and best practice documentation.
• Manage training logistics: scheduling, pre-job readiness coordination, customer follow-ups, and post-consult reporting.
• Support Customer Success escalations with on-site or virtual training assistance.
• Run portions of new-hire training sessions as needed.
• Capture field learnings from customer engagements and translate them into documented best practices.
• Assist with certification program rollouts and ongoing certification delivery.
• Handle the repeatable, teachable layers of training delivery to free senior resources for curriculum design and strategy.

Secondary Responsibilities

• Assist Product and Engineering with field-testing new payloads and features.
• Attend select customer feedback visits and contribute observations.
• Support Marketing with demo knowledge, content validation, and field insights.
• Help QA new training material before it goes live.

We’d Love to Hear from You!

Don't just apply. Stand out.

The Reality: On paper, many resumes look the same. We don’t hire paper; we hire people. While a video is technically optional, it is the single best way to separate yourself from the stack.

The Promise: This is not a black hole. If you take the time to record it, we will take the time to watch it.

What to Send (2 mins max) Please do not read a script. Do not worry about editing or production value. Just open your camera and talk to us.

1. Why here? Why are you excited about Lucid Bots specifically?
2. Why you? What is the one thing about you that a resume can’t capture?

If you want the highest probability of an interview, send a video.