Digital Product & Account Manager

Описание вакансии

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY

A global healthcare leader dedicated to creating medicines that improve lives. The Digital Product & Account Manager (Contract) will play a pivotal role in supporting the migration and enhancement of two UE brand web properties. This role melds the strategic, customer-centric leadership of a Product Manager with the operational rigor and project management expertise of an Account Manager. The ideal candidate will drive integrated, compliant, and innovative digital experiences, leveraging Adobe AEM and best-in-class web development practices to deliver measurable business and customer outcomes

PRIMARY DUTIES

• Project Leadership: Provide project management leadership for the website portfolio, including defining, overseeing, and maintaining master project timelines using project management software.
• Product Discovery: Champion continuous product discovery and delivery, validating solutions for value, usability, feasibility, and customer-centricity.
• Launch Readiness: Ensure web launch readiness and support ongoing website launches, maintaining standards for purposeful, relevant, and intuitive experiences.
• Performance Tracking: Track site performance and analytics, providing actionable insights to improve user experience, engagement, and business outcomes.
• Stakeholder Management: Maintain frequent, effective communication with stakeholders, setting expectations, negotiating priorities, and consolidating feedback.
• Risk Mitigation: Proactively identify and resolve risks and issues before they impact business outcomes.
• Accessibility & Compliance: Apply accessibility principles and inclusive design practices while ensuring compliance with internal processes and global digital regulatory requirements (e.g., GDPR, CCPA).

COMPETENCY

• Strategic Leadership: Ability to drive a culture of experimentation, learning, and evidence-based decision-making.
• Operational Excellence: Strong organizational change management and conflict resolution skills.
• Agility: Agile learner with the ability to adapt to new information, changing priorities, and evolving business needs.
• Influence: Demonstrated ability to lead without authority, aligning stakeholders and driving outcomes through influence.
• Collaboration: Experience working effectively with diverse teams, populations, and cultures.

REQUIRED EDUCATION

• Bachelor’s degree in a related field (Marketing, Business, Digital, or similar) or equivalent experience.

EXPERIENCE

• 5+ years of experience in digital product management, project management, UX testing, digital agency, or similar strategic roles.
• Demonstrable expertise managing digital products and web projects with cross-functional partners, including experience with Adobe AEM, EDS, or similar platforms.
• Experience with website launches, redesigns, and integration of multiple digital properties.

QUALIFICATIONS

• Strong understanding of UX principles, accessibility, and digital design best practices.
• Proven ability to manage multiple projects simultaneously, balancing priorities and deadlines
• Preferred: Experience in pharmaceutical brand launches, operational compliance within the pharma industry, and knowledge of internal content approval processes (MLR review steps).
• Must be legally authorized to be employed in the United States.

PHYSICAL DEMANDS

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling.
• Ability to hear and understand spoken communications in person and via remote tools.
• Ability to see and read computer screens for prolonged periods and adjust focus.

WORK ENVIRONMENT: 2-3 days a week on site at client headquarters.

EXPECTED HOURS OF WORK: 40 hours a week.

TRAVEL: Some travel required (0–10%)

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

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