Director of Product Management AI

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Here’s a summary of the role: 

You’re a visionary product leader who sees AI not as a feature, but as a catalyst for transforming how organisations operate. You thrive at the intersection of strategy, innovation, and execution—and you’re ready to shape an AI‑powered product suite used by some of the world’s most influential companies. If you want to build meaningful, scalable AI solutions that customers trust and love, this is your opportunity to make a defining impact. 

You’ll set the vision, roadmap, and execution strategy for bringing powerful AI capabilities into Diligent Entities. You’ll translate complex customer problems into intuitive, value‑creating product experiences while leading a talented team of Product Managers. Your work will empower leaders around the world to act faster, make smarter decisions, and unlock the full potential of intelligent governance technology. 

Here’s a breakdown of what you’ll do (not all of it, just the important stuff): 

• Lead the AI product strategy - defining the vision, roadmap and success measures for our AI‑powered capabilities.

• Mentor and develop a high‑performing team of Product Managers, empowering them to deliver exceptional outcomes.

• Partner closely with Engineering, UX, Data Science, Sales, Marketing and Customer Success to deliver innovative, scalable and adoptable AI product experiences.

• Conduct market research, customer discovery, and workflow analysis to translate insights into clear, actionable product requirements.

• Oversee the end‑to‑end product lifecycle - from defining problems and writing user stories to prioritizing features and managing releases.

• Monitor product usage, customer feedback, and performance data to continually optimize customer outcomes and inform future enhancements.

These are the essentials you’ll need to get an interview: 

• Hands‑on experience building or integrating AI capabilities into SaaS products (non‑negotiable).

• Extensive product management experience within enterprise SaaS, with a strong track record of scaling successful products.

• Proven ability to synthesize customer insights, competitive intelligence, and market dynamics into strategic product direction.

• Demonstrated experience writing detailed technical and functional requirements.

• Strong experience working within agile development environments.

• A data‑driven mindset with proven ability to use analytics to prioritize investments and measure impact.

• People leadership experience—hiring, coaching, and developing high‑performing product teams.

• Outstanding communication skills, with the ability to influence across technical and non‑technical audiences.

It would be great if you had these too, but we’ll support you if you don’t: 

• Experience working in regulated industries or with products that support governance, compliance, or risk workflows.

• Prior experience with large‑scale data platforms or machine learning systems.

• Familiarity with customer‑facing enterprise transformation projects.

• Exposure to design thinking methodologies or advanced UX collaboration practices.

• Experience working in a global, matrixed organization.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.