Enterprise Customer Success Manager

Описание вакансии

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Our Enterprise Core Customer Success Managers pick up where our Implementation team leaves off, partnering with mid-to-large enterprise accounts to drive wide-scale business transformation. You will spend your time building multi-year success plans and aligning with executive stakeholders to turn operational data into measurable outcomes. At Samsara, you are part of something bigger: improving the safety, efficiency, and sustainability of the operations that power our global economy.

Because our platform is shaped by its users, you will work cross-functionally with Sales, Support, Sales Engineering, Product, and internal leadership to ensure our innovation is grounded in real-world operational challenges. This role allows you to make a tangible impact on safety, efficiency, and sustainability for the essential industries that power our world.

This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro.

You should apply if:

• You want to drive business transformation at scale: You enjoy moving beyond individual problem-solving to build the strategic foundation for our customers’ future growth. You want to partner with the backbone of the economy to turn safety and efficiency into essential business outcomes.
• You have a growth mindset: You are excited by the challenge of achieving substantial outcomes for complex organizations. You enjoy creating joint success plans that define clear metrics and timelines for multi-year change management.
• You are a cross-functional orchestrator: You know how to bring Sales, Sales Engineering, and Product into the conversation to remove barriers. You are comfortable surfacing new insights to leadership to ensure we are building for the long term.
• You want to work with the best in the industry: You want to be surrounded by a world-class team that values inclusion and authentic self-expression. You are looking for a cutting-edge organization that is constantly pushing the boundaries of the customer experience.

In this role, you will:

• Be on the front lines and ensure Samsara’s customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Conduct workshops to understand your customer's business, recommend how they can best leverage Samsara and partner with your customer on a joint success plan to achieve positive business outcomes.
• Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers, aligning measurable outcomes to their operational priorities, and translating deep expertise in the Samsara platform into multi-product, industry-specific value narratives that drive adoption, expansion, and long-term partnership across complex enterprise organizations.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Exhibits solid priority management and high emotional intelligence required to lead through the demanding, high-visibility complexity of enterprise accounts, while maintaining a passion for taking initiative and going above and beyond in a dynamic, change-heavy environment.
• Adept at solving complex problems and communicating with executive stakeholders while maintaining poise in high-visibility enterprise accounts.
• Proven ability to build trust and communicate effectively with various stakeholders. This may include executives, Sales, Product, Support, and Engineering leaders, as well as regular users of our software.
• Experience supporting or working with technical products.
• Bachelor’s degree from a 4-year institution.
• This role requires up to 25% travel.

An ideal candidate also has:

• Experience with Enterprise SaaS (preferred).
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$88,979.55—$134,590.91 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.