Enterprise Solutions Associate (QA)

Описание вакансии

About Invisible

Invisible Technologies makes AI work. Our end-to-end AI platform structures messy data, automates digital workflows, deploys agentic solutions, measures outcomes, and integrates human expertise where it matters most.

Our platform cleans, labels, and structures company data so it is ready for AI. It adapts models to each business and adds human expertise when needed, the same approach we have used to improve models for more than 80% of the world’s top AI companies, including Microsoft, AWS, and Cohere.

Our successes span industries, from supply chain automation for Swiss Gear to AI-enabled naval simulations with SAIC, and validating NBA draft picks for the Charlotte Hornets.

Profitable for more than half a decade, Invisible reached $134M in revenue and ranked as the number two fastest growing AI company on the 2024 Inc. 5000. In September 2025, we raised $100M in growth capital to accelerate our mission of making AI actually work in the enterprise and to advance our platform technology.

About The Role

The goal of an Enterprise Solutions Specialist is to improve efficiencies and quality in our operations through analysis, process design, and project management. Act as a catalyst for the Director and manager to achieve their department’s overall objectives. Daily responsibilities for an Enterprise Solutions Specialist vary but oftentimes include efficiency & quality analyses on process work, financial analysis on different areas of our operations, project management of certain client work, and process design improvement work on important client or internal processes.

Enterprise Solutions Specialists at Invisible are renowned for a persevering work ethic and need to be paired with an active, proactivity, immersive learning, and creative mindset. That said, the Enterprise Solutions Specialist role is a center for immense learning. Pairing directly with a senior partner and interacting regularly with various facets of the company (from individual agent operators to product managers), the Enterprise Solutions Specialist will receive a frequent and diverse range of experiences, coaching, and opportunities.

What You’ll Do

• People, training, and feedback: support squad leads, flags, and delivers feedback to agents (and/or supports team leads with feedback), supports team culture initiatives, creates and standardizes training documentation, and coordinates onboarding cohorts. Very good with people, tough conversations, different personalities, has ideally managed team/teams before
• Systems, reporting, and tech: lead agent pay, manages roster, supports and manages Metabase dashboards, audits weekly SL reports, creates capacity forecasting, creates one-off Google Sheets or scripts for projects, scrum master for safety sprints. Good analytical skills, skilled with sheets, ideally has some SQL knowledge, and Google scripts familiarity.
• Linguistic & Cultural QA: Expand the "efficiency analysis" to include expert-level language vetting and data annotation to ensure outputs are accurate, natural, and reflect real-world usage.
• Bridge the Feedback Loop: Beyond standardizing documentation , this person will identify quality trends and turn them into educational resources to align agent performance with campaign expectations.
• Contextual Validation: Act as a quality check for AI systems, validating grammar and cultural nuance to avoid bias in communication.

What We Need

Experience with cross-collaborations in a dynamic and ever-changing environment. You will be partnering with our Operations Managers to complete different individual contributor tasks associated with projects.

• Experience with an ever-changing environment
• 2 years of experience with project management
• 2 years of experience with Excel and the Google suite
• Linguistic Background: Look for a work or education history in linguistics, education, or roles requiring high attention to detail.
• Precision & Nuance: We need someone meticulous enough to notice subtle cultural errors or awkward phrasing that others might miss.
• Expert-level English proficiency: with a demonstrated mastery of US cultural subtext, digital trends, and internet vernacular.
• Operational Foundation: Maintain the requirement for 2 years of project management and Google Suite experience to ensure they can handle the ESA's core workflow.

What’s In It For You

Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.

Tier 1 Salary Range

$70,000—$77,900 USD

Tier 2 Salary Range

$64,000—$71,300 USD

Tier 3 Salary Range

$57,000—$63,700 USD

\*Offers will also include bonus + equity

You can find more information about our geographic pay tiers here. During the interview process, your Invisible Talent Acquisition Partner will confirm which tier applies to your location. For candidates outside the U.S., compensation is adjusted to reflect local market conditions and cost of living.

Bonuses and equity are included in offers above entry level. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.

What It's Like to Work at Invisible:

At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.

We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.

*Country Hiring Guidelines:*Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process.

*AI Interviewing Guidelines:*

Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we've outlined expectations for using it ethically throughout your interview journey.Click here to learn more about how we use AI and our guidelines for candidates.

*Accessibility Statement:*

We are committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to participate in the application or interview process, please submit your request using our accommodation request form. A member of our team will follow up to support your request.

Here is the link the google form: https://docs.google.com/forms/d/e/1FAIpQLScqsu0PCQ0m0lwt-VFeXovNbZxWk0jogv8QI_ciGqZsIbSBjQ/viewform?usp=sharing&ouid=102356854798492362557

*Equal Opportunity Statement:*We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.