Executive Support IT Engineer

Описание вакансии

Why work at NebiusNebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we workHeadquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

The role

The Executive Support IT Engineer will provide white-glove, high-touch technical support to senior leadership, including C-level executives. This role requires a polished professional with exceptional technical expertise, discretion, and the ability to thrive in high-pressure environments with little to no direction. The engineer will serve as the primary point of contact for executive technology needs, ensuring seamless productivity, communication, and security across devices, applications, and collaboration platforms.

Note: Due to the nature of this role, there will be moments where a traditional work week or hours will not apply. We will always strive to achieve meaningful work/life balance, but that will be dictated by the needs of the given moment. A flexible schedule and the ability to travel is a necessity.

You’re welcome to work in our office in Tel Aviv.

Your responsibilities will include:

• Deliver personalized IT support for executives including; but not limited to; troubleshooting, system setup, and proactive maintenance for laptops, mobile devices, AV systems, and collaboration tools.
• Provide rapid response to critical technical issues impacting executives, ensuring minimal disruption to business operations.
• Support executive meetings and events, including video conferencing, telepresence, and boardroom AV technology.
• Maintain and configure executive devices (Windows, macOS, iOS, Android), ensuring compliance with corporate IT policies and security standards.
• Partner closely with IT leadership, security teams, and external vendors to escalate and resolve complex issues efficiently.
• Develop executive-friendly documentation and quick reference guides for common workflows and tools.
• Anticipate technology needs and proactively recommend improvements to enhance executive productivity.
• Support executive travel by ensuring mobile, remote connectivity and collaboration tools function securely worldwide.
• Handle sensitive and confidential information with the highest degree of professionalism and discretion.

It will be an added bonus if you have:

• Exhaust all possible scenarios within their access level when attempting to resolve an issue
• Proactively seek feedback from peers, mentors, and leaders
• Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects
• Contribute to continuous service improvement by participating in projects and driving operational enhancements.
• Build meaningful and fruitful relationships within the team and cross functionally
• Fearlessly seek improvement personally, within processes, and within the team’s culture

We expect you to have:

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience: 5+ years in IT support roles, with at least 2 years supporting executives or VIPs in a corporate environment.
• Technical Expertise:

+ Strong proficiency with Microsoft 365, Exchange, Teams, Zoom, and other collaboration platforms.

+ Advanced troubleshooting skills for Windows, macOS, iOS, and Android.

+ Familiarity with AV conferencing technologies (Cisco, Polycom, Zoom Rooms, etc.).

+ Understanding of networking fundamentals (VPN, Wi-Fi, firewalls, mobile hotspots).

+ Experience with enterprise security protocols (MFA, MDM, encryption).

• Soft Skills:

+ Exceptional communication and customer service skills with a high degree of professionalism.

+ Ability to work under pressure and manage multiple priorities simultaneously.

+ Discretion and integrity when handling sensitive information.

+ Flexible and adaptable, with the ability to support executives outside normal business hours if needed.

• #### Key competencies:

+ High emotional intelligence and ability to work effectively with executives.

+ Strong problem-solving and critical-thinking abilities.

+ Proactive mindset with a focus on continuous improvement.

+ Commitment to confidentiality and data security.

What we offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!