Field Application Engineer - AI Systems & Solutions

Описание вакансии

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

As a pivotal member of our European expansion and a key bridge between our customers and engineering teams, you'll be at the forefront of deploying Tenstorrent's AI solutions across the EMEA region. This is a unique customer-facing technical role that combines systems engineering expertise across hardware, software, and firmware with customer success leadership. You'll serve as the trusted technical advisor to our enterprise customers throughout Europe, Middle East, and Africa, helping them successfully deploy and optimize Tenstorrent Galaxy servers and AI infrastructure.

This role is remote, based out of Munich, Germany. with regular travel throughout the EMEA region (30-40%) to support customer deployments and regional team collaboration.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who You Are

• A seasoned systems engineer with 8+ years across hardware, software, and firmware in HPC, AI, or high-performance computing environments.
• Customer-focused technologist who can translate complex technical concepts into business value and build trusted relationships with enterprise customers.
• Skilled at system-level problem solving—comfortable debugging issues across the full stack from silicon to application layer.
• Strong technical communicator who can present solutions to both engineering teams and customer executives.
• Comfortable with regular travel (30-40%) across Germany, Europe, Middle East, and Africa.
• German and English fluency required; additional European languages a strong plus.

What We Need

• Serve as the primary technical point of contact for enterprise EMEA customers, leading deployments, integrations, performance tuning, and troubleshooting.
• Build and maintain strategic relationships with key European customers, delivering trainings and workshops on Tenstorrent architecture, system integration, and best practices.
• Own technical execution for Galaxy server deployments from PoC through production, including system architecture (memory, storage, networking, clusters) and complex system-level debug.
• Collaborate closely with global Systems Engineering, Sales, Product, and Customer Success teams to resolve issues, improve product quality, and support business growth in EMEA.
• Act as the voice of the customer by translating feedback into engineering improvements, influencing roadmap and feature priorities, and mentoring junior engineers as the EMEA CS organization scales.

What You Will Learn

• End-to-end experience supporting enterprise AI deployments from proof-of-concept through production at scale
• Deep understanding of Tenstorrent's AI accelerator architecture and how to optimize systems for diverse customer workloads
• How to balance technical depth with customer relationship management in a fast-growing startup environment
• European AI market dynamics: automotive AI, research institutions, sovereign AI initiatives, and enterprise adoption patterns
• Cross-cultural business practices and technical collaboration across diverse European and Middle Eastern markets
• How to build and scale a regional Customer Success organization from the ground up
• Advanced system integration techniques for AI data center infrastructure

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology.  Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2).   These requirements apply to persons located in the U.S. and all countries outside the U.S.  As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency.  If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.