Field Systems Engineer - Caribbean & Central America Market - Bilingual

Описание вакансии

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

We are looking for a highly skilled Field Systems Engineer to partner closely with Sales in driving technical strategy and customer success across assigned accounts. This role plays a critical part in influencing technical decision-makers, translating business needs into scalable data resilience solutions, and ensuring successful outcomes throughout the sales cycle.

You will act as a trusted technical advisor to customers, partners, and internal stakeholders, positioning Veeam’s solutions around real business impact.

What You’ll Do

• Deliver compelling customer presentations, technical demonstrations, and solution workshops (virtual and onsite).
• Partner with Sales to translate customer business objectives into technical architectures and actionable solution designs.
• Lead technical discovery conversations focused on data protection, resilience, and cloud strategy.
• Conduct remote configuration reviews and provide consultative guidance on best practices.
• Support complex technical sales cycles, contributing to successful deal closure and long-term customer success.
• Manage accounts at a technical level to drive upsell and cross-sell opportunities.
• Collaborate cross-functionally with Support, Licensing, and Product Management, incorporating field feedback into product evolution.
• Provide advanced technical enablement and support to channel partners.
• Position solutions from a customer-centric, problem-solving perspective rather than product-based selling.
• Map technical requirements to measurable business outcomes and impact.
• Maintain accurate documentation and opportunity tracking using Salesforce.com and internal tools.
• Thrive in a fast-paced, evolving territory, adapting quickly to changing customer and market dynamics.
• Operate effectively in a remote environment with autonomy and accountability.

What You’ll Bring

• 5–8 years of experience in solution sales, technical presales, post-sales engineering, or advanced technical support.
• English bilingual
• Strong expertise in data protection technologies and enterprise infrastructure environments.
• Experience with storage, networking, and cloud technologies.
• Hands-on knowledge of:

+ VMware vSphere

+ Microsoft Hyper-V, AHV, RHV

+ Windows Server, Microsoft SQL Server

+ Microsoft 365

+ AWS, Azure, Google Cloud Platform

+ Enterprise applications and hybrid environments

• Proven ability to simplify complex technical concepts for diverse audiences.
• Strong autonomy, adaptability, and ability to perform in dynamic environments.
• Excellent time management and organizational skills.
• High energy, curiosity, and continuous learning mindset.
• Bilingual English proficiency.
• Ability to travel 50–75% across Central America, The Caribbean and the USA (Visa is required)

What You’ll Get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.