Implementation Analyst (Traveling) - Enterprise

Описание вакансии

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Join Axon’s Enterprise Professional Services team in a highly visible, field-focused role supporting large Enterprise customers across the country. As a Traveling Business Analyst, you will play a critical role in enabling successful, real-world deployments of Axon’s technology ecosystem, including Fusus and Body-Worn Camera (BWC) Mini solutions.

This role is designed for someone who thrives on being on-site with customers, takes ownership of hands-on work, and performs well in dynamic, fast-moving environments. You will work directly within customer facilities to assess network readiness, conduct Wi-Fi scans, and translate on-the-ground findings into clear, actionable plans that support reliable deployments. Your work will directly impact customer confidence, operational readiness, and long-term success.

What You’ll Do

Location: Based out of one of Axon’s US hub sites (Atlanta, Boston, Denver, Scottsdale, Seattle, or Sterling metro areas)

Travel: Up to 75%

Reports To: Manager, Professional Services

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus, BWC Mini, and additional Axon products.
• Lead in-person discovery sessions at customer facilities to understand operational workflows, physical environments, and on-site constraints.
• Conduct Wi-Fi scans and network readiness assessments to support successful deployment of BWC Mini devices in Enterprise environments.
• Partner with customers, Solution Architects, and deployment teams to translate site and network findings into clear deployment and configuration recommendations.
• Capture and document requirements, workflows, technical observations, and deployment considerations in clear, actionable artifacts.
• Collaborate with cross-functional teams to support integrated, multi-product solutions aligned to customer operational needs.
• Support configuration of Axon software and hardware solutions in alignment with customer environments and deployment plans.
• Evaluate feasibility, risks, and trade-offs related to network conditions, facility layouts, and operational requirements.
• Support functional and operational User Acceptance Testing to validate solution performance in real-world settings.
• Deliver on-site and remote training to support customer readiness, adoption, and day-to-day use.
• Build trusted working relationships with Enterprise customers while coordinating closely with Axon teams to ensure alignment and smooth execution.

What You Bring

• Enterprise, Field-Based Experience: Experience supporting Enterprise customers in on-site, customer-facing, or field deployment environments.
• Ownership and Grit: Willingness to take responsibility for hands-on work, follow through on commitments, and adapt when conditions change.
• Composure Under Pressure: Ability to remain calm, professional, and effective while working in live environments, customer facilities, and time-sensitive situations.
• Wi-Fi and Network Fundamentals: Hands-on experience conducting Wi-Fi scans, site surveys, or network readiness assessments; working knowledge of wireless networking concepts.
• Business Analysis Skills: Experience gathering requirements, analyzing workflows, and translating findings into clear, usable documentation.
• Technical Collaboration: Comfortable working alongside technical teams and deployment partners to understand constraints and solution options.
• Travel Readiness: Willingness and ability to travel up to 75% of the time.
• Strong Customer Presence: Clear communicator with the ability to engage confidently and respectfully with stakeholders at all levels.
• Team-First Mindset: Works collaboratively across Services, Product, Engineering, and Deployment teams to deliver shared outcomes.
• Mission Alignment: Genuine connection to Axon’s mission and a desire to help customers deploy technology that delivers real operational value.

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Snacks in the office

Benefits may vary depending on employment type and location.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 63,113 in the lowest geographic market and USD 100,980 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.