Infrastructure Software Engineer, Telemetry

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Role Description

As an Infrastructure Engineer on Telemetry team, your role will be crucial in shaping and constructing the robust systems that not only support our current flagship products but also lay the groundwork for the next wave of engineering innovations. The Telemetry team owns and operates the Observability platform at Dropbox - an efficient, user-friendly platform that empowers Dropboxers with the insights to operate reliable and performant systems.

In this role you will be responsible for scaling our metrics platform to support improved detection and observability workflows, build clients for product engineers to unlock the feature set of the platform and redesign ingestion pipelines and interfaces as we align more closely with industry standards leveraging OpenTelemetry.

Join us in redefining the future, where your passion for building scalable, reliable systems will drive meaningful change on a global scale.

Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

Responsibilities

• Build infrastructure capable of managing metadata for hundreds of billions of files, handling hundreds of petabytes of user data, and facilitating millions of concurrent connections.
• Assist in expanding Dropbox's role as the data-fabric, linking hundreds of millions of applications, devices, and services worldwide, while spearheading efforts to improve interoperability and adaptability across various ecosystems.
• Measure and optimize Dropbox's analytics platform to maintain its status as one of the most advanced in the industry for extracting meaningful insights from vast data volumes.
• Collaborate with cross-functional teams to innovate and implement solutions that enhance the performance, reliability, and security of Dropbox's infrastructure, ensuring a seamless experience for users worldwide.

On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.

Requirements

• BS, MS, or PhD in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience
• 2+ years of professional software development experience
• Demonstrated experience in building and managing large-scale, multi-threaded, and geographically distributed backend systems
• Proficient in programming and debugging across a range of languages such as Python, Go, C/C++, or Java
• Experience working with operating system internals, filesystems, databases, networks, and compilers
• Ability to independently execute tasks at hand

Preferred Qualifications

• Experience with Semaphores and Mutexes