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About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We’re on the lookout for an enthusiastic and tech-savvy IT Officer to join us at our London office (with flexibility to work from home 1 day a week). In this hands-on role, you’ll play a vital part in supporting our fast-growing team and the technology that powers ROLLER’s global operations.

As the first line of IT support, you’ll ensure our internal systems run smoothly, secure our tech infrastructure, and enable teams across the business, from Engineering, Product, Finance, and Sales, to thrive. You’ll gain exposure to AWS Azure DevOps, and a wide range of SaaS tools, working closely with experienced engineers who have built a world-class platform. If you’re someone who loves solving problems, improving processes, and enabling others through tech, this role is for you!

This is a hybrid role, requiring 4 in-office days at our Shoreditch office to support our growing London-based team.

What You'll Do

• Act as the first point of contact for employees needing ICT support in the region
• Respond to and resolve (or escalate) service desk tickets in a timely and efficient manner
• Maintain and enhance a preventative maintenance schedule to reduce downtime
• Build and update a comprehensive knowledge base to reduce repeat issues and empower self-service
• Troubleshoot and assist with any technical issues related to hardware, software, or infrastructure
• Procure, configure, and deploy new hardware and software for new hires
• Manage the IT asset register to track hardware and software accurately
• Set up and manage software subscriptions, usage tracking, and analytics
• Identify opportunities for system improvements and lead small-scale implementation projects
• Perform other tasks as directed to support business and tech operations

About You

• 2+ years of experience in a similar IT support role within a high-growth environment
• You’re passionate about technology and thrive in a fast-paced environment
• Strong troubleshooting and analytical skills with a logical approach to solving problems
• Hands on experience with Microsoft Azure/Entra and Google Workspace administration
• Familiarity with Atlassian tools (e.g. Jira, Confluence)
• Exposure to security tools such as Crowdstrike
• Solid understanding of networking, mobile device management (MDM), and IT infrastructure
• Working knowledge of ITIL or other IT support frameworks
• Excellent communication skills, both verbal & written, with the ability to explain technical issues to non-technical stakeholders
• Self motivated, dependable, and comfortable working both independently and as part of a team
• Comfortable working 4 days on-site in our London Office, with flexibility for occasional after-hours support

Perks!

• Attractive compensation package.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 20 days of paid time off (PTO), 10 sick days, and local paid Bank Holidays.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• Employee-only Private Medical and Dental Insurance.
• Company Pension with The People's Pension.
• Life Insurance – Group Life Cover from day one.
• Employee Assistance Programme (EAP) – Access to 24/7 GP and mental health support, physiotherapy, wellbeing resources, long-term condition support, and specialist services.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Highly flexible work environment with an All Access pass to WeWork, depending on your location.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition ManagerYou'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our IT ManagerYou'll get to meet with the IT Manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop InterviewsThis is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. OfferIf all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

*Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.*