Key Account Management Team Lead

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We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

As a Key Account Management Team Leader, your primary responsibility is to oversee the day-to-day operations of the Key Account Management Team in Argentina and ensure the effectiveness of our KAM approach, considering local market insights and the team's focus on achieving departmental key objectives related to customer retention and loyalty. The Team Leader will be responsible for driving high performance within the team, as well as supporting their development and mentorship.The Team Leader will act as a "Player-Coach": this means leading and mentoring a team, but also personally manage group of high-value customers.

As a Key Account Management Team Lead, you will:

• Manage the day-to-day operations of the Key Accounts Team, coordinating tasks and ensuring their timely and efficient execution;
• Provide ongoing coaching and mentorship to your team members, fostering their professional growth and enabling them to consistently perform at their highest potential.
• Deliver exceptional and proactive service, providing a top-tier gaming experience to our Key Accounts to enhance customer retention and satisfaction;
• Directly manage a group of VIP accounts, providing a personal and high-quality service;
• Ensure our VIP clients consistently receive an exceptional and personalized service experience, strengthening their loyalty and long-term engagement with our brand.
• Ensure high performance in the Key Account (KA) segment within their respective markets and meet specific KPI targets for the region, including Active customers, Monthly Retention Rate, GGR and the Generosity levels.

What you will bring:

• Bachelor's degree in Business, Marketing, or a related field;
• Proven experience as a Team Leader in a similar role within the gambling, online gaming, or betting industry;
• Experience managing VIP or high-net-worth customers in the gambling sector;
• Familiarity with retention strategies, loyalty programs, and promotional campaigns;
• Analytical mindset with the ability to interpret customer data and gaming trends;
• Proficiency in CRM tools and account management softwares;
• Strong problem-solving skills with a customer-centric approach;
• Strong analytical skills and proficiency in advanced spreadsheets/Excel;
• Native Spanish Speaker and excellent command of English.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance
• 🤸 Multi-sport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support
• #LI-Hybrid

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.