Learning Experience Designer

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About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:

As a Learning Experience Designer on the Corporate Learning & Development team, you will champion the creation of innovative, engaging, and high-impact learning solutions that drive Agero’s business strategy forward. You’ll serve as a strategic partner to our L&D team, People Business Partners, and business leaders – translating organizational goals into immersive learning experiences.

Your focus will be on shaping non-technical skills and behaviors through modern, blended solutions across a variety of modalities (virtual instructor-led, self-directed, on-the-job, etc.). This role offers high visibility across all levels of the organization, giving you the platform to combine instructional expertise and strategic program management with emerging technologies – including AI – to build next-generation solutions.

Key Outcomes: 

• Design and launch end-to-end learning experiences for an enterprise audience, partnering with stakeholders on the People team and SMEs throughout the business.
• Develop a variety of learning offerings: eLearnings, in-person and virtual instructor-led workshops, videos, AI-enabled practice scenarios, and other on-demand resources.
• Leverage AI tools to create personalized learning experiences, accelerate development, and enhance learner engagement.
• Enable seamless learning in the flow of work via leading edge program design, AI-enabled resources (i.e. NotebookLM), and creative integrations (i.e. Slack, LMS, project management tools).
• Be a creative asset for the L&D team, contributing design expertise to new and existing L&D programs and assets.
• Work collaboratively with subject matter experts and key stakeholders to conduct needs analysis and develop learning objectives
• Use performance, engagement and other data sources to prioritize work and drive continuous improvements

Skills, Education and Experience:

Skills

• Excellent written and verbal communication skills.
• Strong grasp of adult learning theory with knowledge of leading edge practices in organizational learning.
• Proficient in the use of Google Workspace, Zoom, Slack, Canva, Camtasia or other video editing software, Articulate, and AI-powered course/content authoring tools.
• Demonstrated ability to apply UX/UI principles to create intuitive learner journeys.
• Must be able to manage multiple creative workstreams simultaneously.
• Strong visual storytelling and design skills; portfolio of relevant sample content required at application.

Education

• Bachelor’s Degree
• Formal training in instructional design, adult learning theory, organizational development, or relevant specialized certifications as a plus.

Experience

• 5+years of experience in a fast-paced technology or high-growth corporate environment with a proven track record of delivering high-impact learning programs.
• A diverse portfolio of high-production assets: eLearning, video, AI-enabled simulation, and instructor-led experiences.
• Demonstrated ability to design, build, launch, and scale learning opportunities.
• Experience measuring impact and iterating on programs based on data.
• Blended learning and on the job learning application is strongly preferred.
• Experience driving the adoption of new behaviors and tools across a distributed or hybrid workforce.

Hiring In:

• United States: Massachusetts, New Hampshire

*\*\*This role requires being onsite in our Medford, MA HQ one day per week (Wednesdays). We offer free garage parking and are also accessible by the MBTA.*

The anticipated closing date to submit applications for this role is April 27, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

Medford

$80,000—$110,000 USD

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.

+ For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.

• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*\*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.*

*\*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*