Luminate CRM Specialist

Описание вакансии

AI Disclosure Statement

We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by:

• Summarizing recruiter or hiring manager notes, and
• Conducting limited keyword searches for specific job‑related criteria.

However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries.

Vacancy Notice

This posting is for a an existingposition and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only.

Applications will be accepted until 09:00am EDT on Friday, April 10, 2026

Job Status: Permanent

Anticipated start: June 2026

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

In this pivotal role, the Luminate CRM Specialist will be at the heart of MSF's fundraising and donor engagement efforts. You will be entrusted with managing and optimizing our donor database using Luminate Online. Your expertise will directly influence the efficiency of our fundraising campaigns, the precision of our donor communications, and the strength of our donor relationships.

MSF Canada is looking for someone who will be responsible for the following:  

• Implementing, customizing, and managing Luminate Online CRM
• Using the CRM to enhance customer or donor relationships, improve engagement strategies, and track interactions.
• Integrating Luminate Online with other systems (like marketing automation tools) for a seamless flow of information. Continuously seek opportunities to optimize the use of CRM systems for enhanced functionality.
• Using the CRM to enhance customer or donor relationships, improve engagement strategies, by serving as a subject matter expert.
• Keep abreast of the latest trends and developments in CRM technology and fundraising practices, especially for Luminate Online. Suggest and implement improvements in database management and utilization.
• Use CRM tools to support the planning and execution of fundraising events, including attendee tracking, communications, and post-event analysis.
• Responding to and resolving tickets related to database issues. This involves diagnosing and troubleshooting problems reported by users.
• Manage relationships with external vendors.

Detailed job description available here.

The successful candidate will bring to MSF Canada:  

• Demonstrated advanced experience in Luminate Online, including the ability to expertly diagnose and resolve complex system issues.
• Demonstrated experience in optimizing Luminate Online functionalities for organizational efficiency.
• Working knowledge of HTML & CSS (to apply when creating and managing donation forms).
• Demonstrated capability in articulating technical information clearly and concisely to diverse audiences, with a specific focus on explaining Luminate Online system diagnostics and resolution strategies to users with varying levels of system knowledge.
• Proficient in developing, implementing, and refining operational processes, with a specific focus on documenting procedures and best practices in Luminate Online system usage.
• High-level proficiency in Microsoft Office suite, particularly in Excel and Word, with an emphasis on integrating these tools with Luminate Online for data analysis and reporting.
• Ability to develop, implement, refine, and document processes.
• Knowledge of tax receipting regulation and basic understanding of fundraising and accounting.
• Knowledge of Raiser’s Edge is a strong asset.

From MSF Canada you’ll receive a comprehensive, people‑focused benefits package that supports your wellbeing, financial security, and growth. This includes generous time off, flexible hybrid work, a modern and accessible workspace, strong health and lifestyle coverage, employer-funded retirement savings, family support programs, and annual professional development—all within an inclusive, values‑driven culture.

*Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.*

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org.

Position pay range

$77,744—$77,744 CAD

MSF adopts a safeguarding culture where personnel and communities are and feel safe and valued throughout their involvement with the organization, where individuals know who to go to with any concerns and are confident that they will be listened to and heard without personal or professional repercussions, and where the organization strives to adopt the highest standards of practice across all areas of safeguarding rather than setting for the minimum standard in order to be legally compliant.

Application questions are in lieu of a cover letter. Please provide only your resume.