Manager, Crisis Management and Resilience

Описание вакансии

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About the Team

The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We manage safety and security risk and provide value across the business through technology, and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.

About the Role

We are hiring a Manager, Crisis Management and Resilience to build and lead the next evolution of DoorDash’s global resilience capability. This role sits at the heart of the company’s mission to safeguard people, operations, and brand trust in an increasingly complex and fast-moving world. Reporting to the Head of Global Safety and Security Operations (GSSO), you will operationalize a unified global framework that integrates governance, intelligence, and technology to ensure DoorDash can anticipate, withstand, and recover from disruption at scale. This position is pivotal in transforming resilience from a reactive function into a proactive, AI-enabled backbone that drives foresight, continuity, and confidence across the enterprise. You will oversee the systems, playbooks, and decision structures that guide crisis activation, ensuring the company responds with speed, discipline, and clarity. As a global convener and crisis governance owner, you will bridge multiple functions - Global Operations Center (GOC), Risk Intelligence, Corporate Safety, Legal, and Communications - to deliver a coordinated, intelligence-informed approach to enterprise resilience. This role also ensures continuity of leadership and decision-making authority during senior leadership absence, maintaining momentum, stability, and accountability in moments of pressure. This role will report into the Head of Global Safety and Security Operations.

You are excited about this opportunity because you will…

• Lead Enterprise Crisis Governance: Own and enhance DoorDash’s global crisis management and resilience governance framework, ensuring consistency, compliance, and operational discipline.
• Institutionalize Predictive, AI-First Resilience: Integrate governance, intelligence, and technology into a unified system that turns reactive response into foresight-driven prevention.
• Strengthen Global Readiness and Continuity: Design and lead enterprise-level crisis simulations, after-action reviews, and escalation protocols to validate preparedness and continuity.
• Drive Technology and Automation Integration: Partner with Engineering, Tech Ops, and the Global Operations Center (GOC) to automate escalation thresholds, dashboards, and decision workflows.
• Safeguard Decision Authority: Maintain crisis activation authority during leadership absence, ensuring seamless continuity and consistent governance flow across global operations.
• Collaborate Across the Enterprise: Work closely with Risk Intelligence, Global Operations Center (GOC), Corporate Safety, Legal, and Communications to align data, foresight, and crisis response within one system of record.
• Embed Resilience by Design: Integrate continuity and governance standards into new markets, verticals, and regulated environments as DoorDash continues global expansion.
• Model Composed, Decisive Leadership: Lead under pressure with clarity, calm, and authority - ensuring alignment, speed, and confidence during high-stakes events.

We are excited about you because you bring…

• Leadership and Ownership: 6+ years of experience in crisis management, business continuity, or resilience operations within a global or high-growth enterprise.
• Bias to Action and Strategic Foresight: A proven ability to lead under ambiguity, make rapid, informed decisions, and drive enterprise-wide alignment in critical moments.
• Systems and Governance Expertise: Deep understanding of enterprise crisis frameworks, escalation authority, and data-driven decision governance.
• Technology and Automation Fluency: Experience with crisis and continuity platforms and familiarity with AI or automation tools that enhance resilience operations.
• Cross-Functional Influence: Demonstrated ability to align senior stakeholders across Legal, Communications, Operations, and Technology functions.
• Operational Excellence: Experience building and testing playbooks, exercises, and escalation processes that deliver measurable improvements in readiness and response.
• Calm and Composed Under Pressure: Strong executive presence, structured communication, and disciplined judgment during complex, high-visibility crises.
• Continuous Improvement and Innovation: A mindset that leverages lessons learned, data, and foresight to continually evolve enterprise resilience maturity.
• Education and Certification: Bachelor’s degree in business continuity, emergency management, or a related discipline required; advanced degree or certification (CBCP, ISO 22301, or equivalent) preferred.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.