Manager, Site Reliability Engineering

Описание вакансии

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

Veeam is expanding its global Site Reliability Engineering (SRE) organization to support the Veeam Data Cloud. As an SRE Manager, you will report to our Global Director of SRE and will build and lead a high-performing team that partners with product, platform, and security engineering to make our systems reliable, scalable, and observable from the ground up. You’ll collaborate with peer engineering leaders to embed reliability into service roadmaps, and you’ll represent your team in global SRE planning and delivery of cross-cutting reliability initiatives across all VDC services.

You’ll drive adoption of SRE principles (SLIs/SLOs/error budgets, toil reduction, blameless learning) and operate a healthy, daytime follow-the-sun on call model in partnership with our other regions. You will lead your team to make code contributions leading to improvements in the overall operability, reliability, resilience, and security of the codebase(s) we support.

What You’ll Do

People & Team Leadership

• Hire, onboard, and grow your SRE team; coach career development and performance
• Foster a psychologically safe, blameless culture that favors learning over blame and emphasizes engineering over firefighting
• Ensure a sustainable operational coverage; monitor on-call health and workload
• Track and cap toil so engineers spend the majority of time on project work that reduces future toil

Reliability Strategy & Governance

• Establish and operationalize SLIs/SLOs and error budgets with service owners; run reliability reviews and hold teams accountable to outcomes
• Define reliability standards, runbooks, readiness checklists, and alerting patterns (including SLO-based alerting)
• Partner with product/EMs to align reliability work with service goals and customer experience, not as a gate but as an enabler

Operations & Incident Excellence

• Ensure incident response readiness; lead/coordinate major incidents; drive fast, high-quality postmortems and systemic fixes
• Measure MTTR, change failure rate, SLO posture, and repeat-incident reduction; publish learning broadly

Engineering & Automation

• Lead software-first reliability investments: observability, deployment safety (canary/blue-green), resilience testing/chaos, and self-service guardrails
• Drive platform improvements (IaC, CI/CD, Kubernetes) and internal tools that scale operations and improve developer experience

What You’ll Bring

• 7+ years in Software, Platform, and/or Reliability Engineering with 2+ years managing engineers
• Demonstrable experience leading engineering teams to predictably deliver outcomes
• Experience leading cross-functional initiatives collaboratively with peers through influence
• Experience with public cloud (Azure preferred), Kubernetes, IaC (Terraform, Pulumi), CI/CD (Github Actions, ArgoCD, Azure DevOps), and observability (OpenTelemetry, Elastic, Datadog, Prometheus, Grafana)
• Coding background with experience improving service reliability
• Hands-on incident management and postmortem practice; excellent cross-geo communication
• Willingness to participate in an on-call rotation (typically during daytime hours, including weekends/holidays)

Bonus Skills

• Demonstrated success leading SLO/error-budget adoption and reliability programs for cloud services
• Experience operating a multi-region, follow-the-sun on-call model
• Background in chaos/resilience/performance testing and release validation
• Track record building or scaling SRE teams and influencing org-wide standards
• Familiarity with compliance frameworks common to SaaS

What You’ll Get

• 25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Premium private medical insurance for employees and dependents
• Daily meal vouchers for restaurants and groceries (180 CZK per working day)
• Flexible cafeteria platform with thousands of lifestyle benefit options
• Multisport Card for gym and wellness, with family add-on options
• Annual public transport reimbursement up to a set limit
• Corporate mobile plan with optional family tariff
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in the Czech Republic.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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