Onboarding Program Manager

Описание вакансии

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

What we are looking for:

We are looking for a highly organised and process-driven Onboarding Program Manager to lead the structured execution of customer onboarding programs from deal close through deployment and adoption.

What you will be doing:

In this role, you will coordinate onboarding projects across multiple customer segments (Tier 0–Tier 3), ensuring milestones are delivered on time, documentation is maintained, and internal teams remain aligned throughout the onboarding journey.

Your work will enable Customer Success Managers (CSMs) to focus on strategic advisory and adoption outcomes while you manage the operational execution layer of onboarding.

This is an execution focused role centered on project coordination, process consistency, and cross functional collaboration. You’ll play a key part in shaping a seamless onboarding experience that sets our customers up for long-term success.

You will be responsible for:

Program & Project Coordination

• Manage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule

• Maintain structured project plans, task tracking, and status reporting

• Monitor risks, dependencies, and delays, escalating where necessary

• Coordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support team

Sales → Customer Success Handover

• Coordinate the structured Sales-to-CS handover process

• Ensure complete knowledge transfer prior to onboarding kick-off

• Validate that onboarding inputs are captured, including:

• Customer stakeholders and contacts

• Account structure and hierarchy

• Deployment scope and integration requirements

• Technical prerequisites and constraints

• Maintain standardized handover documentation and templates

Process Management & Tooling

• Maintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking

• Set up and manage collaboration workspaces (Teams, SharePoint, etc.)

• Ensure onboarding documentation is centrally stored and version controlled

Meeting & Workshop Coordination

• Coordinate onboarding meetings including:

• Deployment sessions

• Upgrade planning

• SIEM integrations

• Forest Recovery Test coordination

• Document outcomes and track follow-up actions

Process Improvement & Scale

• Identify opportunities to standardise onboarding workflows across customer tiers

• Maintain structured onboarding templates and milestone frameworks

• Embed key adoption checkpoints into onboarding programs

Customer Success Support

• Support CSMs during onboarding with coordination, scheduling, and milestone tracking

• Maintain onboarding dashboards and success plans

• Track adoption-readiness checkpoints and flag risks

Customer Health Checks & Voice of Customer (VoC)

• Manage health check workflows and data collection

• Consolidate insights for Customer Success leadership

• Coordinate VoC surveys and reporting

Documentation & Playbook Management

• Maintain onboarding playbooks and documentation including:

• Hardening guides

• Customer questionnaires

• Environment validation checklists

• SIEM integration prerequisites

• Deployment and recovery testing documentation

• Ensure all materials are current, structured, and version controlled

What you will bring to the table:

Required

• 2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software

• Proven ability to manage multiple concurrent projects across cross-functional teams

• Strong skills in milestone tracking, risk management, and dependency coordination

• Exceptional organization and attention to detail

• Excellent written and verbal communication skills

• Experience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms

• A structured, process-oriented mindset

Preferred

• Experience working with CS, Technical Delivery or Professional Services teams

• Exposure to identity security, Active Directory, Entra ID, or cybersecurity environments

• Experience supporting onboarding across multiple customer segments

Why Join Semperis?

You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.

\*\*Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.