Part-Time LMS Platform Architect (20 hours / week)

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PART-TIME LMS PLATFORM ARCHITECT (20 Hours / Week)

Overview

We are seeking a versatile and highly technical Part-Time LMS Platform Architect / Administrator to serve as the technological backbone of Kotter's client-facing LMS. You will act as the primary architect of our online learning experience, owning the Thought Industries (TI) instance.

The ideal candidate will possess a deep understanding of the TI native environment and will be responsible for building sophisticated panoramas, managing complex user permissions, and ensuring a seamless tech stack integration with tools like HubSpot and Stripe. Your goal is to create a world-class, scalable learning experience that drives engagement and business growth. You will configure, manage, and customize our Thought Industries learning platform. The ideal candidate combines strong CSS/HTML skills with hands-on LMS experience. If you’ve worked on any client-facing LMS (Absorb, Docebo, Thought Industries, Trainn, LearnUpon, Skilljar) and enjoy customizing user experiences and branding, this role is for you.

This role is Remote US-based with a strong preference for candidates in WA, MA, DC, NY, IL, TN, TX.

Key Responsibilities

• Platform Architecture + Strategy: Lead the strategic design of the Thought Industries instance, ensuring the site structure aligns with long-term business goals and user experience best practices.
• Panorama Design + Implementation: Build and manage multi-tenant environments for large clients and our partner network, ensuring seamless user experience, content access, and reporting for each.
• Content + Course Management: Oversee the ingestion and organization of learning assets, including SCORM files exported from Articulate Rise, video content, and interactive assessments.
• User + Permissions Governance: Design and maintain complex user flows, registration groups, and permission levels to ensure data security and a frictionless learner journey.
• Systems Integration: Manage and troubleshoot the flow of data between the LMS and our broader tech stack, including HubSpot (CRM), Zapier, Jotform, and Stripe.
• Credentialing + Certification: Implement and manage digital badging workflows through Credly to enhance learner value and recognition.
• Data + Analytics: Design custom reports and executive dashboards within Thought Industries to track KPIs, learner progress, and revenue impact.
• Advanced Troubleshooting: Serve as the Tier 3 technical lead for all platform issues, resolving complex bugs, API discrepancies, or display errors.
• Additional duties as assigned.

Qualifications

• Bachelor’s Degree in IT, Learning Technologies, Systems Administration or similar concentration or equivalent practical experience required.
• Certified Thought Industries Administrator with a minimum of 5 years of hands-on experience specifically designing and managing environments within the Thought Industries platform preferred.
• Certified client-facing LMS Administrator with a minimum of 3-5 years of experience designing and managing learning environments required
• Proven experience with SCORM/xAPI standards and integrating LMS platforms with third-party tools via Zapier or native connectors.
• Preferred experience working within a Training Services or Customer Education business model (e.g. selling training as a product).
• 3-5 years E-learning and Instructional Design background with various authoring tools preferred (Articulate, Rise, etc)
• Kotter does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S. without the need for sponsorship, now or anytime in the future.

Success Factors

• Strong ability to translate raw data into actionable insights using TI’s reporting suite.
• Exceptional troubleshooting skills with a "find a way" attitude toward technical constraints.
• Strong project management and prioritization skills to effectively handle multiple initiatives and deadlines in a fast-paced environment.
• Excellent communication across technical and non-technical teams
• Must possess a high level of professionalism and interpersonal skills so as to be able to work well with employees at all levels within the organization

ADA & Physical Requirements | Accessibility Commitment

Kotter is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities in all aspects of employment.

Physical Requirements

• This role primarily requires:
• The ability to communicate effectively in person, over video, and via digital platforms.
• The ability to operate standard office equipment (computer, phone, video conferencing tools).
• Infrequent travel (up to 10%) for on-site attendance of internal workshops, and events, which may involve extended periods of sitting, standing, or presenting.
• Must have finger dexterity to be able to operate office equipment.
• Comfortable lifting heavy objects up to 25 lbs

Reports to

Executive Director Training Services

Base Salary

$40-50K Part-Time Annual Salary ($80-100K FT equivalent)

Location

Remote