Practice Operations Manager

Описание вакансии

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States.

Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems.

Leading health systems collaborate with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health.

Why We Are Different

Integrated care, not a referral network. Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients.

Practice at the top of your license. Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population.

Continuous learning. Through our collaboration with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care.

Advancing the field. Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care.

A model built for sustainability. Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful—and sustainable over time.

The Role

We are hiring a Practice Operations Manager to serve as the operational leader for our Los Angeles (Westwood) clinic. As a dyad partner to our Clinic Director, you will take the lead on service delivery and operational alignment. This is a full-time, in-person role.

What You'll Do

Clinic Operations & Environment

• Provide direct oversight of day-to-day clinic operations, including oversight of the clinical team's operations in collaboration with the Clinical Director
• Maintain a clean, organized, and welcoming clinic space following all brand guidelines
• Partner with vendors and business associates including building management, medical supply providers, cleaning services, and maintenance
• Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
• Maintain and oversee all schedules and templates to ensure consistent member experience and billing compliance

Team Management & Culture

• Foster a proactive, adaptable, and engaged team environment
• Hire, train, coach, and develop employees; manage daily care team schedules, PTO, and timecard approval
• Work collaboratively with medical and clinical leadership

Patient Experience & Communication

• Facilitate a best-in-class member-centered experience
• Communicate with members and families about financial responsibilities and ensure timely payment and accurate record-keeping
• Collaborate closely with Growth teams to welcome potential members into care

Cross-functional Collaboration & Performance

• Monitor and drive KPIs within practice operations; maintain accurate and up-to-date data sources
• Communicate regularly with colleagues across the clinic and organization

What You'll Have

• Bachelor's Degree preferred
• 5+ years of experience in practice leadership, preferably in complex, multispecialty ambulatory settings
• Direct experience leading multidisciplinary patient-facing teams, inclusive of coaching, training, and optimizing operations
• Strong desire to surpass the status quo for patient experience
• Comfort with change, ambiguity, and ever-evolving tech tools and systems
• Demonstrated experience in improving processes and implementing structured process improvement methodologies (Lean, etc.)
• Experience working with SMI or equally complex patient populations desired

What We're Building

Most healthcare companies ask you to optimize an existing system. We’re building one that has never existed.

• A national care model designed for the highest-acuity patients in behavioral health.
• Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
• A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
• New science and measurement frameworks to define what real outcomes look like in SMI—stability, functional improvement, and hospitalizations avoided.
• A health-system partnership model proving coordinated SMI care can work at scale.

If you want to maintain the status quo, this isn’t the place. If you want to build what doesn’t exist yet—and change how an entire population receives care—keep reading.

Compensation & Benefits

Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $90,000 to $115,000 per year based on a full-time schedule. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process.

If you want to practice at the top of your license, learn from the best in academic medicine, contribute to research that is defining a new field, and do it all inside a team that was actually built for this work, we'd like to talk.

What We Value

We center care in all we do. Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other.

We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.

We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.

Your job isn’t done until the job is done. We close gaps, we follow through, and we don’t hide behind titles or org charts.

We win together and fail together. We own outcomes as a team. We learn fast. We don’t do blame.

We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.