Principal Solutions Consultant (Payments)

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About Forter

Forter is transitioning from a leader in fraud prevention to a comprehensive e-commerce optimisation platform, and Payments is at the core of this strategic evolution. Join a high-momentum business unit that is now positioned for exponential growth. This role is a strategic leadership opportunity to define the future of commerce optimisation.

The Opportunity: A Builder-Operator to Drive a Strategic Business Unit

We are hiring a Principal Solutions Consultant (Payments) to sit within our Global Solutions Consulting Team. Reporting to the Manager, Solutions Consulting, this role will be responsible for translating hands-on expertise into commercial strategy, guiding a fast-growing Payments Optimisation business and shaping how the industry defines success.  You will be viewed as the go to payments expert for Forter’s new and existing business. You will optimise solutions and drive tangible outcomes for the business.

What You’ll Be Doing:

• End-to-End Payments Expertise & GTM Partnership:Serve as the primary subject-matter expert for Forter’s payments solutions, working with customers in the region to guide the full lifecycle of payments solutions—from strategically identifying opportunities through customer adoption. Partner closely with GTM teams to ensure prospects and customers fully understand the capabilities, value, and business outcomes enabled by Forter’s payments products.
• Regional Coverage: Based out of Shanghai, this role will serve markets across APAC, including China, SEA, ANZ & Japan.
• Cross-Functional Leadership & Product Stewardship: Act as the key connector between Sales, Product, Marketing, and Engineering. Synthesise insights from the market, customers, and partners to inform product strategy and influence roadmap decisions. Ensure our payments offerings evolve in alignment with industry trends and merchant needs.
• External Payments Thought Leader: Represent Forter as a trusted authority on payments—educating the market, supporting merchants in navigating complex payments challenges, and elevating Forter’s perspective at industry events, advisory sessions, and other external forums.

What You'll Need:

• A minimum of 10+ years of experience in the payments industry, with a deep, nuanced understanding of the e-commerce ecosystem.
• Deep Fluency: Technical and business mastery of processes including card vaulting, authorisation optimisation, 3DS authentication, processor routing, and network tokenization.
• Language: High level of proficiency in English & Chinese, with the confidence to present and collaborate effectively in English across regions, including markets outside of China.
• Merchant-Side Experience (Highly Valued): Direct, hands-on experience as a "merchant payments and fraud person" at major enterprises (e.g., a Microsoft, Nordstrom, or equivalent) is a strong indicator of relevant expertise.
• Executive-Level Communication & Consultative Selling: Exceptional ability to create and deliver compelling, value-based presentations to senior business and technical audiences, from C-level executives to engineering leads.
• A huge plus - Proven success in a Go-to-Market (GTM) leadership role or B2B customer-facing role.

Mindset & Attributes

• An Owner's Mentality: A self-driven leader who takes full ownership of their domain, thrives in a dynamic, fast-paced environment, and drives strategy through to execution.
• Intellectual Curiosity: A constant desire to learn and stay ahead of market trends, coupled with the ability to translate those trends into actionable GTM strategies.
• High-Impact Presence: The ability to represent the company with credibility at the highest levels, from industry keynotes to board-level presentations.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Hybrid work:

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

\*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

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