Product Design Lead, Checkout and Payments (Bangkok - Based, Relocation Provided)

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About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

This role is BANGKOK-BASED, RELOCATION PROVIDED

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose -Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

This role is BANGKOK BASED, RELOCATION PROVIDED.

Getting to know our Agoda Design Team

Embark on a journey with the Agoda Design Team, a vibrant community of product designers crafting innovative solutions from the heart of Bangkok, Thailand, and Gurugram, India. As a pivotal force in our product-driven company, we collaborate closely with product managers and engineers to unravel customer challenges, shaping workflows, interactions, and visual interfaces. Whether you’re honing your craft, expanding your skillset, or stepping into a leadership role, now is the time to join a team that’s both scrappy and hands-on yet influential enough to drive change and shape product strategy. Be a part of Agoda’s Design team and contribute to unlocking the world for our global community of travelers.

About our Checkout and Payments Team

Our Checkout and Payments Design Team is at the forefront of creating seamless checkout experiences across Hotels, Flights, Packages, Activities and more. We’re on a mission to craft a cutting-edge platform, localized for our key markets, prioritizing ease-of-use, value, user-friendliness, and personalization for customers booking across our platform.

The Product Design Manager, Checkout and Payments at Agoda is responsible for:

As the Design Manager for our Checkout and Payments Products, you'll play a pivotal role in shaping and executing the vision for our consumer-facing ecosystem. You'll collaborate closely with product and engineering stakeholders to deliver seamless, intuitive experiences. Your primary responsibility will be to guide and inspire a team of designers, fostering an environment where innovative solutions thrive.

In this role, you'll strike a delicate balance between user-centric design and business objectives. You'll empower your team to advocate for the user while aligning their efforts with our overarching business goals and KPIs. Your influence will extend beyond the design realm as you champion the user and business needs, driving forward industry-leading UX solutions for our accommodation products at Agoda.

Join us in creating experiences that redefine the standard for consumer engagement and satisfaction in the travel industry.

Day to day, it looks like:

• Manage scope of work for your team, and determine how to divide work amongst designers
• Lead design strategy for complex initiatives and help grow design leaders
• Drive design vs business objectives and measurement alignment on core product initiatives
• Ensure successful execution by your team. Surface and address questions, bottlenecks, dependencies, and conflicts as they arise, working with stakeholders when needed
• Maintain and apply a process for effective design
• Build a healthy, high performing, capability-complete team. You hire designers to fill open headcount. You foster a positive culture on your team.
• Coach and mentor your direct reports to make sure they hone their competencies and grow in their careers
• Lead projects and teams to define and sell a coherent medium to long term vision, with milestones and short term actions to get there
• Represent your team upwards to your manager: you ensure the team's priorities are well understood, you advocate for them, and you flag any underperformers, stakeholder misalignments, or other challenges they face.
• Partner with a design leadership team to help shape management practices, and mentor other design leaders to put those in practice

Product Design Manager at Agoda means you have a track record of:

• Leading design strategy for complex initiatives and growing design leaders
• Leading through ambiguity, making use of your soft skills to persuade and build alignment with senior leaders around a vision and approach
• Using holistic thinking to identify customer experience opportunities that create impact across the organization
• Partnering with a design leadership team to help shape management practices, and mentoring other design leaders to put those in practice
• Incorporating advancements in the field of product design to guide the skills and practices of our team
• Developing a deep understanding of current native technologies and design patterns, and can guide your design team to use these in practice

Qualities we value in design leaders:

• Effective articulation of ideas and design solutions
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

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Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.