Product Operations Analyst

Описание вакансии

Constantinople delivers a new era of AI-native banking. Constantinople provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product, data, operations, compliance and infrastructure in a single platform.

Constantinople’s AI-native platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with AI at scale. By removing the operational complexity of banking, Constantinople enables our client banks to focus on their customers and the business of banking.

The Role

At Constantinople we see our product operations group as a critical component of the overall banking proposition. This is not your typical customer support role, we are building a highly integrated end-to-end banking experience that automates most customer touchpoints, you will get involved in high-value interactions and be supported by world-class tooling. When you do find unsupported edge cases that require manual intervention we want you to work with our engineering teams to either remove the root cause or automate the resolution.

Main Responsibilities

• Ensure that the user needs are considered in the projects under their responsibility.
• Manage the backlog of demands, using products management methodologies, and prioritise them with the app system developer teams.
• Control aspects related to project deliveries, ensuring the complete delivery of necessary developments, in compliance with requirements, to guarantee product launch and process stability.
• Map the current state of operational and business processes, as well as analyse, model, review, and document until reaching the future state, promoting continuous improvements through various strategies with multidisciplinary teams, based on data analysis and user feedback.
• Contribute to the definition of support content for internal and external audiences.
• Oversee the interface with the product team as the operations representative to identify potential project impacts on operations.
• Propose sustainable solutions and system specifications to mitigate the recurrence of issues affecting users and operations, building business requirements and system tests routine.
• Identify tool and data needs for the sustainable launch and execution of processes and activities of the Operations team.
• Engage and involve key internal and external teams in actions to be developed for the success of the operation and product.
• Build relationships with key teams and individuals to ensure synergy and efficiency.
• Monitor and share performance indicators of business operations, ensuring alignment and open communication with key stakeholders.

Requirements and Skills

• Experience in building and maintaining product guidelines, processes, and playbooks.
• Knowledge of tools and frameworks used in product management, such as Jira, Miro, Figma, among others.
• Problem lover and data-driven mindset.
• Competence in data analysis, using SQL, Amazon Athena.
• Development and management of KPIs, dashboards and executive reports.
• Experience with technology teams, agile methodologies, and product management

Application process:

If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.

Inclusion

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.