Product Operations Specialist

Описание вакансии

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re looking for an enthusiastic and adaptable Product Operations Specialistto join our team and help us support and continuously improve Product Operations processes and features on Muck Rack.

As our Product Operations Specialist, your mission will be to contribute to Muck Rack by resolving key issues impacting customers, communicating the roadmap, and supporting the processes that help the product and engineering teams work more efficiently. This is a great opportunity for someone who is excited about collaborating with teammates, shipping products that delight our users around the world, evolving in the ever-changing media landscape, directly contributing to our company’s growth, and wants to make a meaningful impact from day one.

What you’ll do:

• Support responder responsibilities, including the resolution of bugs and product feedback reported by Muck Rack team members and users, and production support through alerts and automated systems
• Partner closely with the Customer Support team to diagnose and see through resolution for User Issues
• Proactively communicate ongoing issues for maximum visibility across GTM teams
• Gather, analyze, and help compile product data and reports to surface trends, issues, and feedback to  relevant teams to inform the direction and understanding of key features
• Support and execute systems that improve the visibility of Muck Rack’s product roadmap to both internal and external stakeholders
• Compile reports on recent feature requests and upcoming launches to share with internal stakeholders
• Build and iterate on systems that inform the product team of feature improvements, bugs, and overall Quality Assurance
• Occasionally manage projects related to feature development and maintenance that sit within the product, engineering and design teams

How success will be measured in this role:

• Ability to effectively resolve user issues as they arise
• Ability to swiftly escalate performance issues to correct Engineering and on-call squads
• Ability to find gaps or redundancies in our processes and propose or contribute to solutions
• This role is execution-focused, with an emphasis on learning Muck Rack’s platforms, workflows, and escalation paths during the first several months.

If the details below describe you, you could be a great fit for this role:

• 1-2 years of project management, operations or product management experience, preferably in software development
• Experience with project management and workflow tools like Shortcut, Productboard, and Slack
• Experience with production support and queue monitoring tools like Datadog, Grafana, PagerDuty
• Comfort with Google Apps (Docs, Spreadsheets, Slides) or similar product suites like Microsoft Office
• Awareness of business models and pricing strategy as it relates to feature development
• Familiarity with agile, waterfall and similar product management methodologies
• Experience with QA and logging/tracking bugs for our Product and Engineering teams
• Ability to collaborate with remote teams
• Experience with SQL and platforms like Redash is a plus, but not required
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview

Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Peer interviews with future teammates
• Final call(s) with executive team member(s)

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

For roles based in Europe, we offer a competitive salary range aligned with local market value.

• The base salary for this role in the UK is between £55,000 - 64,000 GBP.
• The base salary for this role in Ireland is between 52,000 - 61,000 EUR.

Total compensation for this role consists of base salary and a quarterly bonus plan. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation

• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities

Health & Wellness

• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave

Learning and Development

• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

#LI-Remote

Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to legal@muckrack.com.