Program Manager - Enterprise Systems

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Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Enterprise Systems group is responsible for maintaining the Company's Enterprise software applications i.e. Finance and Accounting, Banking, Analytics, CRM, Customer Portal and others. They ensure internal applications address important stakeholder/customer problems and opportunities that aid in core business functions.

The Enterprise Systems Program Manager plays a pivotal role in supporting the implementation of complex software application projects. They will have the opportunity to work with cross-company stakeholders and affect significant organizational change. Project activities include a mix of internal development, configuration, operations, and third party provider implementation activities.

In addition to managing cross-team initiatives, this role provides structure, coaching, and day-to-day guidance for two Project Managers delivering work within the Enterprise Systems portfolio.

The Program Manager facilitates processes and supports program execution, escalates impediments, manages risk, and helps drive program-level continuous improvement. The Program Manager must allocate and optimize resources across all of the constituent projects, as well as any additional work that is required. They must have the ability to creatively define the project pacing and obtain incremental benefits before the program is complete.

Your responsibilities:

• Take the lead from a project planning and coordination perspective for the delivery of one or more larger cross-team initiatives. This will include working with Enterprise Systems teams on scope, third parties on delivery approach and phasing, and dependent Company teams on work inputs.
• Provide structure, direction, and clear priorities for two Project Managers, ensuring their projects follow consistent planning, execution, and reporting practices.
• Coach and mentor Project Managers through regular touchpoints, helping them navigate risks, stakeholder expectations, and cross-team dependencies.
• Working with Enterprise Systems teams and third parties, compile work estimates and planning assumptions. Socialize overall target milestones, per initiative, based on work estimates and assumptions.
• Identify and coordinate dependencies throughout the implementation life cycle and track key project gates (including stakeholder, architectural and security reviews) to completion.
• Work closely with third parties and project teams to ensure system readiness and effective alignment/co-ordination across teams for user acceptance testing and integration testing, refining the approach taken as the company increases agility through the various testing and project phases.
• Work with colleagues, and third parties, and key stakeholders to actively remove any obstacles blocking progress and ensure releases and initiatives and projects are tracking to schedule, escalating to engineering management or senior program management as appropriate.
• Proactively identify and manage delivery issues and risks in accordance with Global Relay's risk management framework.
• Track progress against target completion dates of projects and initiatives using Jira and other tools; work with component teams and senior program management to resolve any issues which impact plans.
• Report on progress at the appropriate meetings (project-specific and company-wide) in accordance with Global Relay's project and program management framework.
• Acquire a high level understanding of the design, business logic, and conceptual architecture of the relevant enterprise software and become a subject matter expert (sufficient to support effective project delivery) for priority initiatives and projects.
• Be a champion for process improvements including those which will improve project predictability; identify opportunities to streamline and provide visibility into critical cross-component delivery activities.
• Provide guidance and assistance in resolving issues and removing roadblocks.

About you:

• A degree or equivalent in engineering, computer science or other technical field
• Experience which includes 3+ years of Enterprise Applications domain and/or SaaS systems i.e. FIN/ACCT, HR, CRM (as a Program Manager or equivalent role) including planning, monitoring, managing risks and issues, and reporting on project status.
• Experience of project delivery using Agile, Scrum and hybrid development and implementation methodologies.
• Experience with driving cross-team initiatives and collaborating with stakeholders across the organization including working with remote teams
• Experience providing guidance or mentorship to Project Managers or project teams, including establishing ways of working and delivery standards.
• Ability to communicate effectively with both technical and non-technical individuals
• Strong organizational, planning, stakeholder management and documentation skills

Nice to have:

• One or more agile/project management qualifications, e.g. Project Management Professional (PMP), Prince2 Practitioner
• Experience with data migration projects or activities.
• Experience with Salesforce Experience Cloud, Service Cloud, Contract Price Quote, Netsuite Financials/HR, and/or Zone Billing is a plus.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$110,000—$135,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.