Program Manager II - US Sales Onboarding

Описание вакансии

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Program Manager II – U.S. Sales Onboarding

Your Impact

• Axon is seeking a highly organized, service-minded Program Manager II to own the end-to-end U.S. Sales onboarding experience.
• This role will focus 100% on U.S. Sales onboarding — driving both the strategy and execution of our in-person 2-day onboarding experience and the full 90-day ramp journey. You will serve as the operational backbone and experience owner for every new U.S. Sales hire, ensuring seamless entry, clear milestones, and long-term success.
• You’ll partner closely with Sales leadership, managers, coaches, and People Ops to create a high-touch onboarding experience that accelerates productivity, builds confidence, and sets the foundation for long-term performance and growth.
• This is a high-visibility role supporting Axon’s largest revenue engine.

What You’ll Do

• Own the strategy and execution of the 2-day in-person U.S. Sales onboarding experience, ensuring every session is organized, high-impact, and delivered with excellence.
• Lead and support the structured 90-day onboarding journey, partnering closely with managers and coaches to ensure clear milestones, accountability, and alignment.
• Serve as a primary point of contact for new hires, providing white-glove support to ensure a seamless and positive entry into Axon.
• Partner with Sales leadership and Sales coaching teams to align onboarding with ongoing ever boarding and performance expectations.
• Build strong relationships with new hires, proactively identifying gaps, risks, or opportunities to improve their ramp experience.
• Continuously evaluate onboarding content, logistics, and structure — recommending and implementing improvements.
• Collaborate with People Ops, Sales Ops, and cross-functional teams to ensure systems, tools, and communications are aligned and timely.
• Track onboarding progress, gather feedback, and provide reporting and insights to leadership on ramp effectiveness and experience trends.
• Maintain detailed documentation, schedules, and program assets to ensure consistency and scalability.

What You Bring

• 3+ years of experience in Sales Onboarding, Sales Enablement, Program Management, Customer Experience, or a related field.
• Exceptional organizational skills and attention to detail — you don’t let balls drop.
• Strong customer service mindset; you naturally create positive, supportive experiences.
• Ability to manage multiple onboarding cohorts and timelines simultaneously.
• Strong communication and facilitation skills, especially in in-person environments.
• Confidence partnering with Sales leaders, managers, and coaches.
• Process-oriented thinking with a continuous improvement mindset.
• Comfort operating in a fast-paced, high-growth sales environment.
• Proficiency with Salesforce, MS Office, and related tools.
• Sales background preferred but not required.

Be Obsessed: Why This Role is Exciting

• You’ll directly impact the speed-to-productivity of Axon’s U.S. Sales organization.
• You’ll become the face of the U.S. Sales onboarding experience.
• You’ll work closely with Sales leadership and coaching teams to influence long-term rep success.
• You’ll have ownership of a highly visible, business-critical program.

Expect Candor: The Honest Truths

• Hiring cadence is frequent — onboarding is continuous.
• This role requires stamina, consistency, and strong execution.
• You’ll balance strategy with detailed logistics — both matter.
• U.S. Sales is diverse and fast-moving; adaptability is essential.

Location: This role is based out of our Scottsdale HQ and follows an onsite schedule. We rely on in-person collaboration and ask that team members work onsite Mondays through Fridays, with the flexibility to work remotely every other Monday, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.