Program Manager - Unified Communications (UC)

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Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.

Project management staff ensure development, operations, and customer implementation projects are completed smoothly and efficiently.

A Program Manager manages horizontally across multiple Global Relay development projects; identifying and managing the interdependencies between the project teams and stakeholders to ensure that cross-project work effort remains feasible and delivers business value. The Program Manager facilitates processes and supports program execution, escalates impediments, manages risk, and helps drive program-level continuous improvement. The Program Manager must allocate and optimize resources across all of the constituent projects, as well as any additional work that is required. They must have the ability to creatively define the project pacing and obtain incremental benefits before the program is complete.

Your responsibilities:

• Take the lead from a project planning and coordination perspective for the delivery of one or more larger cross-team initiatives (feature sets). This will include working with product management on scope and with component teams on delivery approach and phasing.
• Working with component teams, compile work estimates and planning assumptions. Socialize overall target milestones, per initiative, based on work estimates and assumptions.
• Identify and coordinate cross-component and cross-product line dependencies throughout the development life cycle and track key project gates (including stakeholder, architectural and security reviews) to completion.
• Work closely with component teams and the owners of integration testing environments to ensure readiness of environments and effective alignment/co-ordination across teams for integration tests, refining the approach taken with this as Global Relay moves to increasing agility.
• Work with colleagues and key stakeholders to actively remove any obstacles blocking progress and ensure releases and initiatives are tracking to schedule, escalating to engineering management or senior program management as appropriate.
• Proactively identify and manage delivery risks in accordance with Global Relay's risk management framework.
• Track progress against target completion dates of releases and initiatives using Jira and other tools; work with component teams and senior program management to resolve any issues which impact plans.
• Report on progress at the appropriate meetings (project-specific and company-wide) in accordance with Global Relay's project and program management framework.
• Acquire a high level understanding of the design, business logic, and technical architecture of the relevant products and become a subject matter expert (sufficient to support effective project delivery) for priority initiatives.
• Be a champion for process improvements including those which will improve project predictability; identify opportunities to streamline and provide visibility into critical cross-component delivery activities.
• Provide guidance and assistance in resolving issues and removing roadblocks.

About you:

• A degree or equivalent in engineering, computer science or other technical field
• Experience which includes 3+ years of full lifecycle software development project management (as a Project Manager or equivalent role) including planning, monitoring, managing risks and issues, and reporting on project status.
• Experience of project delivery using Agile, Scrum and hybrid development methodologies.
• Experience with driving cross-team initiatives and collaborating with stakeholders across the organization including working with remote teams
• Ability to communicate effectively with both technical and non-technical individuals
• Strong organizational, planning, stakeholder management and documentation skills
• Experience with either SaaS, messaging platform(s) or data integration for enterprise markets (desirable)

Nice to have:

• One or more agile/project management qualifications e.g. Project Management Professional (PMP), Prince2 Practitioner

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$110,000—$135,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.