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Program Specialist

About AidKit

AidKit’s cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked communities. From simplifying complex benefits modernization projects for state agencies to standing up efficient disaster relief programs, AidKit helps its partners deliver aid with dignity.

We were our own first customer—AidKit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, AidKit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need.

As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful work in an environment that trusts your judgment and values your unique contributions.

About the Role

We are seeking a Program Specialist to support the successful implementation of AidKit programs. This role is ideal for someone who thrives on organization, clear communication, and making complex systems work smoothly. You’ll collaborate closely with Senior Program Managers (SPMs), cross-functional partners, and external stakeholders to ensure programs run efficiently and participants receive the support they need.

This position focuses on the operational, tactical, and execution-level work that keeps programs moving forward day-to-day. You’ll gain valuable exposure to program management, technology implementation, and direct aid delivery—making this a strong growth opportunity for future advancement within AidKit.

Key Responsibilities

Program Design, Build & Operations

• Support day-to-day implementation of AidKit programs, ensuring activities stay on track and issues are promptly flagged.
• Track deliverables, deadlines, and milestones; maintain detailed project documentation and status updates.
• Coordinate the translation process for recipient communications and application materials.
• Assist in testing and launching program tools or workflows in collaboration with technical teams.

Partner & Recipient Support

• Serve as the first line of support for routine partner and recipient inquiries, escalating complex issues to Senior Program Managers as needed.
• Draft and update recipient-facing communications such as FAQs, guides, and notifications.
• Support partner training and onboarding by creating or maintaining reference materials and documentation.

Data & Reporting

• Conduct data quality checks and flag anomalies for review.
• Support development and testing of dashboards and reporting tools.
• Prepare or assist in producing recurring programmatic or accounting reports.

User Feedback & Experience

• Coordinate logistics for user testing, surveys, and feedback collection.
• Maintain feedback trackers and compile insights from recipients and partners.
• Summarize findings and share recommendations with the program team.

Process Documentation

• Keep internal SOPs, training decks, and program manuals up to date.
• Document recurring workflows and lessons learned to inform continuous improvement.

Project Management & Team Support

• Manage workstreams or operational tasks under the direction of Senior Program Managers.
• Organize meetings, prepare agendas, capture notes, and track follow-up actions.
• Support coordination across departments to ensure timely completion of deliverables.

About You

Minimum Requirements

• You are located in the United States.
• You care deeply about equitable access to aid and believe in delivering resources with dignity.
• You have strong organizational skills, attention to detail, and follow-through.
• You are proactive, communicative, and thrive in a fast-paced, remote environment.
• You have at least 3 years of professional experience in program coordination, nonprofit operations, public administration, social services, or a related field (or equivalent combination of education and experience).
• You are tech-savvy and comfortable navigating databases, spreadsheets, and online collaboration tools.
• You are a strong written communicator with the ability to draft clear, empathetic, and professional correspondence.
• You work well independently but know when to ask for help or escalate issues.

Preferred Qualifications

• Experience supporting or implementing technology in a program setting.
• Familiarity with human services, nonprofits, NGOs, or government-funded programs.
• Experience serving or supporting vulnerable or marginalized populations.
• Comfort working with data tools (e.g., Airtable, Tableau, Salesforce or similar).

Compensation and Location

This is a full-time role that can be performed remotely from anywhere in the United States.

Salary Range: $90,000 – $110,000 per year

Benefits:

AidKit reinforces a culture of dignity, autonomy, and trust by supporting employees’ lives inside and outside of work. We provide a comprehensive benefits package including:

• Transparent and competitive salaries, with a 3:1 maximum pay ratio.
• Fully remote work setting with home office setup and maintenance stipends.
• Unlimited paid time off.
• Retirement plan with 401(k) matching.
• Health benefits for you and your family.
• Flexible schedule.
• Generous 16-week paid parental leave.
• Professional development support.

About Our Team

AidKit is a fully remote workplace with virtual headquarters in Colorado, with employees across the United States. We are a collaborative, mission-driven team that believes in combining technology and compassion to make aid more accessible and dignified.

How to Apply

To apply, please submit your resume and a personalized cover letter explaining your interest in the role and how your experience aligns with our mission. AidKit values authenticity and reads cover letters carefully—we want to learn something real about you and your interest in joining our team.

Please submit materials in .PDF format. Video or slide deck cover letters are also welcome. Applications will be reviewed on a rolling basis.

Due to the high volume of applications, we are unable to provide individual feedback or schedule informational interviews. If you are a good match for the role, our hiring team will reach out directly.

At AidKit, we love using tech to work smarter. We may use AI tools to help us review resumes and surface the best matches for our roles. Rest assured, a real human being still reviews the top candidates and makes all final hiring calls.

AidKit is an equal opportunity employer. We encourage candidates from all backgrounds to apply. You don’t need to meet every listed qualification—unique experiences and perspectives are valued here.