Quality Assurance Supervisor

Описание вакансии

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About the Team

At DoorDash, our Customer Experience and Integrity (CXI) team is obsessed with delivering exceptional service at scale. The Quality Assurance (QA) team sits at the heart of that mission—ensuring every interaction reflects accuracy, empathy, and efficiency.

As a QA Supervisor, you’ll lead a high-performing team, partner cross-functionally, and champion process improvements that protect and elevate the customer experience. You’ll serve as the connector between our front-line teams, leadership, and the broader organization, driving insights that shape the future of our service.

About the Role

Reporting to the Manager, Quality Assurance, you’ll oversee day-to-day QA operations, provide mentorship to your team, and ensure adherence to quality standards. You’ll investigate complex cases, identify trends, and drive operational excellence, balancing short-term needs with long-term strategy.

This is a hands-on leadership role where you’ll foster collaboration, develop talent, and solve problems in real time. This position requires in-office presence at our Tempe corporate office for in-person coaching, cross-functional collaboration, and immediate problem-solving. Candidates must live within 50 miles of the Tempe, Arizona office.

This role is hybrid, requiring an in-office presence 1–2 days per week at our Tempe, Arizona office (or as business needs dictate).

You’re Excited About This Opportunity Because You Will…

• Lead with impact: Manage a team of up to 15 QA Auditors, fostering accountability, growth, and collaboration.
• Champion the customer experience: Ensure every customer interaction meets our standards of accuracy, empathy, and efficiency.
• Drive problem-solving: Surface policy, process, or product gaps from QA findings and work cross-functionally to address them.
• Keep operations on track: Allocate resources, manage workflow, and deliver on service-level agreements.
• Measure what matters: Define and track KPIs to drive consistent performance and outcomes.
• Balance agility with strategy: Deliver rapid improvements while building for sustainable, long-term success.
• Deep dive into our ecosystem: Master DoorDash systems and processes to enable your team and our customers to thrive.

We’re Excited About You Because…

• You have 2+ years of leadership experience, including at least 1 year in quality assurance.
• You’re committed to developing people, coaching, mentoring, and fostering growth while embracing a learner’s mindset yourself.
• You’re data-driven and comfortable analyzing and interpreting data in Google Sheets/Excel to inform decisions.
• You are an operator, translating analysis to actions quickly, testing your hypotheses, and using ‘first principles’ to solve challenging business problems at their root level.
• You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact.
• You embody DoorDash values:

+ We are leaders – Leadership is embraced at every level.

+ We are doers – We build the future through action and innovation.

+ We are learners – We grow every day, no matter our role or tenure.

+ We are customer-obsessed – Our mission to grow and empower local economies drives everything we do.

+ We are all DoorDash – Our people make the magic happen, together achieving ambitious goals.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.