Revenue Operations Lead

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About Traversal

Traversal is the AI Site Reliability Engineer (SRE) for the enterprise—already trusted by some of the largest companies in the world to troubleshoot, remediate, and even prevent the most complex production incidents. Our mission is to free engineers from endless firefighting and enable them to focus on creative, high-impact work.

Our roots remain deeply embedded in AI research, and we’re channeling that scientific rigor and creativity into building the premier AI agent lab for the enterprise. Hence, what we’re proudest of is assembling the most talented yet nicest group of individuals, including researchers from MIT, Harvard, and Berkeley, to world-class engineers from industry: Citadel Securities, Cockroach Labs, Datadog, DE Shaw, ServiceNow, Glean, Perplexity, Pinecone, and more, to take on one of the hardest problems for AI to solve. And we’ve now built out a world-class GTM leadership bench, with leaders from companies such as Cribl and App Dynamics. Without the entire team, none of this would be possible.

The Role

As our Founding Revenue Operations Lead, you will be the architect of the engine that powers Traversal’s growth. You will take our existing sales and marketing processes and transform them into a scalable, data-driven machine, ensuring that as we grow, we remain efficient and strategically aligned. This is a high-impact, individual contributor role where you will sit at the intersection of Sales, Marketing, and Finance to build our go-to-market infrastructure from the ground up.

Responsibilities

• GTM Infrastructure Ownership: Design, implement, and manage our end-to-end revenue tech stack (CRM, CPQ, enrichment tools, etc.), ensuring data integrity across all systems.
• Process Optimization: Build and document the "Traversal Playbook" for lead routing, deal stages, and forecasting to eliminate friction in the buyer journey.
• Insights & Analytics: Establish key performance indicators (KPIs) and build real-time dashboards that provide the leadership team with visibility into pipeline health and conversion rates.
• Strategic Planning: Partner with leadership on territory mapping, quota setting, and incentive compensation design to drive high-performance behavior.
• Enablement Support: Act as the primary technical point of contact for the sales team, ensuring they have the tools and data needed to close complex enterprise deals.

Requirements

• 5+ years in Revenue, Sales, or Marketing Operations, specifically within a high-growth B2B SaaS or infrastructure software environment.
• Expert-level proficiency in Salesforce (or similar CRM) with a proven track record of architecting workflows, custom objects, and complex integrations.
• Strong analytical skills with the ability to translate raw data into actionable insights and strategic recommendations for executive leadership.
• A "builder" mentality, you enjoy taking ambiguous, messy processes and turning them into clean, repeatable systems.
• Exceptional ability to collaborate with both highly technical engineers and quota-carrying sales reps.
• Ability to thrive in a 0-to-1 environment where you must balance urgent troubleshooting with long-term infrastructure projects.

Nice to Have

• Experience being the "first hire" in an Operations or Finance function at a venture-backed startup.
• Proficiency with SQL or data visualization tools (e.g., Tableau, Looker) for advanced modeling.
• Familiarity with the specific nuances of "Product-Led Growth" (PLG) combined with enterprise top-down sales cycles.
• Experience managing legal and procurement workflows for large-scale enterprise contracts.

Compensation

We offer competitive compensation, startup equity, health insurance, and additional benefits. The U.S. base salary range for this full-time, in-person role in New York is $150,000 - $300,000, plus equity and benefits. Our salary ranges are based on location, level, and role. Individual compensation is determined by experience, skills, and job-related knowledge.

Why You Should Join Us

We’ll make sure you’re fully supported with health insurance, a great tech setup, flexible time off, and plenty of in-office snacks. We offer competitive salary and equity packages, and take thoughtful consideration with every hire on our small, high-impact team.

Traversal is fully in-office, 5 days a week, based in New York near Madison Square Park. We have a collaborative, hard-working culture and are energized by building the future of AI-powered software maintenance.

Working here means owning meaningful parts of the product, having the flexibility to move fast, and learning constantly. This is a place to grow your career, make a real impact, and help define a new category of infrastructure software.