Senior Associate, Program Management (Customer Experience)

Описание вакансии

ABOUT US

At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We’re building the future of in-store experience where every product and every person can be precisely located in real time.

Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.

We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!

OUR VALUES

Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.

Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.

High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.

Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.

Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.

Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.

Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

ABOUT THE JOB

This role leads the optimization and post-go-live integration of RADAR’s platform across pilot and fleet deployments. You will act as the main liaison between RADAR’s engineering organization and retail customers, ensuring ongoing success and scale of the solution. You will collaborate cross-functionally to surface performance issues, quantify performance, and implement improvements to maximize value for the customer.

Responsibilities

• Establish and maintain a structured meeting cadence with customers and internal stakeholders
• Maintain customer-facing documentation and planning tools
• Ensure deliverables meet expected timelines, scope and quality standards
• Act as the main point of contact with customers for technical questions, and with internal stakeholders for customer-related questions

ABOUT YOU

Required:

• You have 4+ years experience in project coordination, technical support, or implementation.
• You have experience working across technical and customer-facing teams.
• You have proficiency in project tracking tools and implementation documentation.
• You have demonstrated success working cross-functionally across engineering and customer teams.
• You have strong analytical, documentation, and stakeholder communication skills.

Preferred:

• You have a background in retail, including one or more of the following: Inventory Management, retail technology deployment, Solutions Associate, or IT Systems/Information Management.
• You have a Lean or Six Sigma training.
• You have a Bachelor's degree in Business, Engineering, Computer/Data science or related field.

WHAT YOU'LL DO

In your first 30 days, you will:

• Learn Radar’s mission, technology stack and core values.
• Complete onboarding and security compliance training.
• Review RADAR’s solution architecture and integrations with fleet customers.
• Review ongoing engagements and upcoming deliverables with fleet customers
• Analyze current QA and monitoring to identify key improvement opportunities.
• Conduct stakeholder interviews to document known pain points.
• Shadow current engagements to understand the flow of feedback, escalation and remediation

In your first 60 days, you will:

• Coordinate internal tasks related to technical configuration, testing, and integrations.
• Drive customer-facing meetings
• Track cross-functional dependencies using standard planning tools.
• Schedule and document customer readiness checkpoints.
• Provide program status reporting to customers and leadership

In your first 90 days, you will:

• Own program planning, timelines, dependencies, and success metrics
• Ensure deliverables meet agreed-upon scope and deadlines
• Act as the single main point of contact with customers for technical questions, in partnership with Customer Experience team

At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $90,000-$144,000. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.