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Senior Catastrophe Claims Adjuster
Компания SageSure признана одним из лучших работодателей в сфере страхования и демонстрирует стабильный рост. Удаленный формат работы в сочетании с масштабом бизнеса делает эту вакансию очень привлекательной для опытных специалистов.
Сложность вакансии
Роль требует высокого уровня ответственности, так как связана с урегулированием крупных убытков и расследованием мошенничества. Необходим опыт работы от 5 лет и наличие действующих лицензий оценщика.
Анализ зарплаты
Зарплата в вакансии не указана, но для позиции Senior Adjuster в США рыночный диапазон составляет от 85 до 115 тысяч долларов в год. SageSure — крупный игрок, поэтому можно ожидать предложения на уровне или чуть выше медианы рынка.
Сопроводительное письмо
I am writing to express my strong interest in the Senior Catastrophe Claims Adjuster position at SageSure. With over five years of experience in property claims and a deep understanding of high-severity loss estimation, I am confident in my ability to contribute to your mission of providing best-in-class claims handling. My background includes extensive work with complex negotiations and fraud investigations, which aligns perfectly with the responsibilities outlined for this role.
Throughout my career, I have developed a reputation for distilling complex policy information into clear, empathetic communication for policyholders during their most challenging times. I am particularly drawn to SageSure's reputation as a 'Best Place to Work' and your commitment to leveraging technology to improve the claims process. I am eager to bring my technical expertise and mentorship skills to your growing team and help drive the continued success of your catastrophe response efforts.
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Откликнитесь в sagesure уже сейчас
Присоединяйтесь к лидеру рынка страхования от катастроф и станьте ключевым экспертом в команде SageSure!
Описание вакансии
Overview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Senior Catastrophe Claims Adjuster. A qualified candidate will have strong estimating skills, can comfortably handle high severity losses, and distill complex information for customers. You’ll be able to effectively communicate and negotiate across multiple parties, including customers, contractors, and public adjusters. This is a desk-based adjusting position. If you're interested in joining our growing Claims team, we'd love to hear from you.
What you’d be doing:
- Investigate and document property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements
- Communicate claim updates and decisions verbally and in writing
- Handle claims in compliance with all applicable regulations and internal processes
- Provide technical expertise and serve as an SME for Claims-related projects
- Act as a resource for less experienced staff
- Support catastrophe response as needed, to include potential overtime and deployment
- Any other duties needed to help drive our purpose and fulfill our values
- Lead high-profile and sensitive special investigations involving intricate and specialized fraud referrals. These cases often carry significant exposure and complexity, demanding leadership and expertise to ensure their successful resolution.
We’re looking for someone who has:
- Bachelor's degree in a related field or equivalent relevant education.
- 5+ years of property claims experience
- Estimating skills
- Excellent written and verbal communication skills
- Strong organizational abilities
- Empathetic interpersonal skills
- Adjuster licensed in home state or holds a non-resident license if license not required; meets requirements for licensing in additional states as needed
Highly preferred candidates also have:
- Field claims experience
- Experience in catastrophe-focused environments
- Professional designations
About the Claims team at SageSure:
On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.
You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed property in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 110 home, flood, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $3.2 billion of inforce premium and helps protect more than 970,000 policyholders.
We have more than 1,000 employees in a distributed workforce environment across 12 offices—Fairfield, CA; Mountain View, CA; Cheshire, CT; Jacksonville, FL; Tallahassee, FL; Tampa, FL; Chicago, IL; Jersey City, NJ; Marlton, NJ; Cincinnati, OH; Houston, TX; Sheboygan, WI—who are tackling the industry’s toughest challenges.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
California Applicants: View SageSure’s Workforce Members’ Privacy Notice - CA Privacy Policy & Notice of Collection
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Навыки
- Property Claims
- Estimating
- Negotiation
- Fraud Investigation
- Customer Service
- Xactimate
- Catastrophe Response
- Policy Review
Возможные вопросы на собеседовании
Проверка способности кандидата справляться с эмоционально сложными ситуациями и сохранять профессионализм.
Опишите случай, когда вам пришлось сообщать клиенту об отказе в выплате или значительном снижении суммы оценки. Как вы это сделали?
Оценка технических навыков в расчете стоимости восстановительного ремонта.
Какие инструменты и программное обеспечение для оценки ущерба (например, Xactimate) вы предпочитаете и почему? Как вы обеспечиваете точность смет?
Проверка опыта в выявлении страхового мошенничества, что указано в требованиях.
Расскажите о самом сложном случае подозрения на мошенничество, который вы расследовали. Какие признаки (red flags) вы заметили?
Оценка готовности к работе в условиях высокой нагрузки после природных катастроф.
Как вы приоритизируете задачи в периоды массовых обращений после катастрофических событий, когда объем работы резко возрастает?
Проверка лидерских качеств и готовности быть наставником.
Был ли у вас опыт обучения или консультирования менее опытных коллег? Приведите пример, когда ваша экспертиза помогла команде.
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