Senior Collections Specialist

Описание вакансии

Evergreen Residential is a high growth Real Estate Company and  institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!

We are seeking an experienced Senior Collections Specialist who thrives in a fast-paced environment and is passionate about resolving resident payment matters while supporting operational continuity across the collections department. In this role you will assist with resident account management, payment resolution, eviction administration, as well as departmental operational coverage when needed. This role requires strong knowledge of collections processes, excellent communication skills, and the ability to support specialized operational functions to ensure consistency across the team.  While not a supervisory position, the Senior Collections Specialist is expected to be a knowledgeable resource for other team members, and may assist with operational coordination, escalated inquiries, and specialized collections processes.

This position is office-based in Charlotte, North Carolina and requires in-office attendance Monday through Friday.

Role Responsibilities: Responsibilities include, but are not limited to, the following:

Manage the Payment Experience

• Work with both internal and external customers to resolve resident payment issues
• Effectively work with accounting to ensure resident balances are accurate, and that any necessary adjustments are made and communicated to all in a timely manner
• Communicate effectively and consistently with all Residents until account resolution
• Inform all residents of Evergreen’s payment policies, procedures, and their contract obligations
• Review all ledgers, notices, leases etc. for accuracy prior to distribution

Communication & Culture

• Maintain professional, respectful, and courteous communication with both internal and external customers
• Respond to all correspondence with urgency and professionalism
• Treat all residents and internal partners fairly and consistently in accordance with applicable laws and regulations
• Demonstrate a collaborative, team-oriented approach by assisting with departmental initiatives and operational needs when required

Additional Responsibilities

• Assist with specialized processes to ensure operational continuity when needed. These processes may include, but are not limited to:
• Esusu reporting and processing
• Tenant chargebacks
• Ledger adjustments
• Rental assistance processing
• Mail-in payment handling

Qualifications and Experience:

• High School graduate.
• Previous experience in either the single family or multi-family rental industry.
• 2+ years of property management collections or delinquency management experience required
• Committed to providing outstanding customer and resident experience, possess advanced customer service and conflict resolution skills.
• Ability to handle confidential information in a professional manner.
• Interact productively in person and through technology with co-workers and team members.
• Excellent oral and written communication skills.
• Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required.
• Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment.
• Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality.
• We seek applicants who are proactive, self-directed, and highly motivated.

Additional Information. The role will require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
• Routine use of standard office equipment and computers.
• That all duties are performed in a professional and safe manner.
• Standard workdays are Monday through Friday with occasional evening and weekend overtime hours as agreed.

Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.

*About Evergreen Residential*

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.