Senior Design Operations (18 Month Fixed Term Contract)

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Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Senior Design Operations to join our team in North America. Growth, at scale, is linked to building trust, partnership and allyship. This role focuses on the processes, methods, tooling and culture associated with high-performing design teams. You will work closely with the Design Operations Director to ensure efficiency and effectiveness. You will assist in developing strategies, implementing processes, and working closely with cross-functional teams to drive the success of design and UX research projects.

To be eligible for this role, candidates must be based in eastern Canada and able to work within the Eastern Standard Time (EST) zone.

What you’ll be doing:

• Ensure teams are set up for success and have everything they need to work effectively including: tools, skill-training,  and process documentation.
• Build and maintain programs related to Design (example: analyze design reporting based on JIRA metrics and identify opportunities for improvements)
• Can influence design and product to follow best processes and identifies problems (sprints, VQA) within the design process, suggests improvements, and rolls out solutions to team
• Works efficiently and collaboratively to keep team members communicating and producing in a timely manner, minimizing feedback loop cycles
• Manages sprint ceremony calendar, including guests, and agenda
• Evaluating, implementing, and optimizing tools to enhance the team's productivity and collaboration
• Create playbooks and documentation that help scale alignment and best practices
• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, and unspoken feedback.

What you need to bring:

• At least 3 years of industry experience on a creative team influencing culture in matrix organizations
• A strong, full understanding of design, product and engineering teams work together in the agile process.
• Experience scaling programs and design methods (bonus!) with a goal to up-level teams at scale.
• Analytical mindset interpreting data and informing decisions through insights
• Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail.
• Strong work ethic and interpersonal and communication skills, with the ability to build and maintain strong relationships
• Expertise collaboration software (Jira, Monday, Miro, Figma)

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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