Senior DevOps Engineer

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We need a Sr. DevOps Engineer to round out our Site Reliability / DevOps team. This person will be the go-to person for research and development of architectural changes from the infrastructure up. We have our AWS, CloudFormation, Kubernetes, and Linux experts on the team already, and need someone to partner with them to design and build improvements to our platform to help us scale reliably as we expand our customer base over the coming years. Another important part of this role is helping other engineers on the team design and implement software that scales well and is highly reliable. You will get your hands dirty and refactor existing system / application code yourself (this is a hands-on role).

How will you make an impact?

• Collaborate with development teams to design, implement, and maintain infrastructure using tools like Terraform, or CloudFormation.
• Automate provisioning, configuration, and scaling of cloud resources.
• Set up monitoring and alerting systems (e.g., Datadog, OpenTelemetry, NewRelic, Prometheus) to track service-level indicators (SLIs) and respond to incidents promptly.
• Participate in on-call rotations, diagnosing and resolving production issues.
• Analyze system performance, identify bottlenecks, and optimize resource utilization.
• Work closely with developers to improve application performance.
• Define and track service-level objectives (SLOs) and error budgets.
• Implement chaos engineering practices (e.g., game days, fault injection) to validate system resilience.
• Enhance CI/CD pipelines, ensuring smooth and reliable software releases.
• Implement blue-green deployments, canary releases, and feature flags.
• Collaborate with security teams to ensure compliance with industry standards (e.g., CIS, NIST, SOC, ISO).
• Implement security best practices, including access controls, encryption, and vulnerability scanning.
• Document infrastructure, processes, and incident response procedures.
• Share knowledge with team members through internal workshops or presentations.
• Promote DevOps culture by advocating for automation, continuous delivery, and feedback loops.

Have you got what it takes?

• Bachelor’s degree in computer science, software engineering, or a related field. Master’s degree preferred.
• Minimum of 5 years in DevOps or SRE roles.
• Proficiency in cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
• Strong scripting skills (Python, Bash, or similar).
• Familiarity with Git and version control.
• Excellent teamwork and communication skills.
• Ability to work across cross-functional teams.
• Proven ability to troubleshoot complex issues and optimize system performance.

You will have an advantage if you have:

• AWS Certified DevOps Engineer, Google Professional DevOps Engineer, or similar.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 9435

Reporting into: Director, Engineering

Role Type: Individual Contributor

*About NiCE*

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.