Senior Enablement Manager

Описание вакансии

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Enterprise Operations organization at Airbnb is instrumental in powering the company's growth and expansion on a global scale. Through AI and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect.

The Supply Enablement team, within the Enterprise organization, serves as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. Focused on empowering Acquisition and Supply Market Managers, the team leverages data-driven insights and operational rigor to accelerate onboarding, improve host performance, and drive sustainable growth. The APAC Enablement function operates as an embedded regional partner, localizing these global frameworks to meet market needs and working closely with regional leaders to ensure enablement is timely, relevant, and impactful, balancing global alignment with local expertise to deliver results.

The Difference You Will Make:

We’re looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply. This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance. You will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.

A Typical Day:

• Support the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact based narratives for the multiple regional launches and go to market initiatives
• Own onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC
• Localize global enablement content, sales pitches, and narratives to reflect regional market needs
• Design and deliver role-based training programs, including mock calls, certifications, and playbooks
• Partner closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities
• Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements
• Create structured feedback loops to bring field insights back to central teams and incorporate into training material
• Track and report on enablement impact (ramp time, performance, certification, revenue impact)

What success looks like

• Faster ramp time for new hires
• New hires consistently passing mock call certifications post-training
• Validated sales narratives and pitches in market
• Improved conversion, retention, and revenue outcomes aligned to annual OKRs
• High quality scores across teams based on recorded call evaluations
• Strong adoption of enablement tools (e.g., Gong, Highspot)
• Trusted partnership with regional and global stakeholders
• Scalable, repeatable enablement programs across APAC
• Timely reporting and actionable insights to drive performance

Your Expertise:

• 10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast paced global environment
• Experience in creating and delivering agile & AI powered sales enablement content including: strong narrative, sales pitches, talking points, objection handling and standardized playbooks preferably in the hospitality industry
• Strong Analytical Skills:  Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.
• Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance
• Excellent verbal and written communications skills, including presentation skills to all levels within the organization
• Strong cross-functional influence and stakeholder management skills
• Data-driven mindset with experience using enablement tools and analytics
• Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies
• Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention)
• Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment

Preferred (Great to Have):

• Experience in the Tech, Travel, or Gig/Sharing Economy sectors
• Familiarity with two-sided marketplace dynamics and the complexities of host/guest support
• Experience launching new programs or standing up operations with a vendor from scratch
• Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.