Senior Product Operations Specialist

Описание вакансии

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

Senior Product Operations Specialist

Mews is hiring a Senior Product Operations Specialist to remove friction across our product value stream and elevate product management capability across the organisation. This is not a support role. This is not a delivery role. This is a strategic, horizontal position designed to scale how Product works.

Why this role exists

As we scale, we’re seeing increasing friction across R&D and go-to-market handoffs. Product managers are navigating complex discovery, delivery and go-to-market motions, but without consistent processes, tooling standards or engagement patterns.

This role exists to:

• Remove bottlenecks between R&D and GTM
• Build stronger operating foundations for Product
• Enable PMs to do their best work
• Design systems that scale with us

You will not execute product delivery for teams. You will design the conditions that make product delivery excellent.

Your mission

• You will act as the horizontal enabler across all product teams.
• You’ll build a strong Product community, establish shared language and operating standards, and own the processes that connect discovery, delivery and go-to-market.
• You’ll report directly to Hugo and work closely with Product Directors, PMs, Product Marketing, and GTM Enablement to reduce friction and clarify engagement patterns.
• This role carries strategic accountability for improving how Product operates across the organisation.

What you’ll be responsible for

Product Management Enablement

• Build and nurture a community of Product Managers, including guilds, ceremonies and shared learning
• Own onboarding for new PMs and continuously improve it
• Ensure consistent adoption of product methodologies and frameworks
• Define and evangelise best practices across discovery, prioritisation, execution and delivery

Process and Value Stream Optimisation

• Analyse the end-to-end product value stream and remove bottlenecks
• Clarify R&D and GTM engagement models and handoff patterns
• Take broken or unclear processes and implement scalable improvements
• Ensure value delivered by Product is clearly articulated and measurable

Tooling and Operating Rhythm

• Own product tooling standards and best practices
• Ensure teams are using analytics, roadmapping and delivery tools effectively
• Run regular health checks on the metrics that matter
• Support leadership in driving efficiency and consistency across lifecycle management
• You will represent PM needs cross-functionally, without becoming a proxy executor for other teams.

Who we’re looking for

This is an IC4-level hire. We’re looking for someone senior enough to drive structural change, not just provide hands-on support.

You might come from:

• A Senior Product Manager who has built systems to enable other PMs
• A TPM with broad value-stream exposure
• A Product Operations or Enablement professional from a scaling tech company
• An analytics or operations leader with strong product exposure

Experience we value

• 4 or more years in a product organisation
• Experience improving broken or unclear processes at scale
• Deep understanding of the full product value stream, from discovery through go-to-market
• Exposure to scale-ups or organisations slightly ahead in their scaling journey
• Strong stakeholder management across Product, Engineering, and GTM
• Data-driven mindset with structured problem-solving ability
• Experience with analytics and BI tools, roadmapping platforms and delivery systems

Most importantly, you care about enabling others to succeed.

Why this role is different

• It is horizontal across Product, not embedded in one squad
• It is strategic in remit, not tactical support
• It is accountable for reducing friction between R&D and GTM
• It will shape how Product operates as we scale

The market for senior Product Operations talent is still emerging. We’re open to strong profiles from adjacent backgrounds if you’ve built systems, clarified chaos, and improved operating models before.

If you’re excited by building clarity at scale, strengthening the connective tissue between teams, and designing systems that make product organisations thrive, we’d love to speak.

Let’s build the operating engine behind great product together.

🎉 What’s in it for you?

Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?

That success is powered by our incredible people and supported by the benefits that help them thrive.

🌍 Global benefits

No matter where you’re based, you’ll enjoy:

• Participation in our company share program
• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
• Unlimited paid holiday (yes, really)
• Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.
• Relocation options available after 1 year
• Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
• Flexible, hybrid working options
• One-off home office setup budget to make your workspace your own
• Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)

📍 Local benefits

We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are.

Because at Mews, growth, balance, and belonging aren't just words, they're how we work.

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

💭 Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

If our mission, values and Life at Mews sound like your kind of place, we’d love to hear from you!

Everyone is welcome at Mews

We’re an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you’re ready to join a global, innovative and exciting community, we’d love to hear from you.

One very important note: don’t hold back. Even if you don’t meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we’re committed to providing an inclusive experience, so please let us know if there’s anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can’t wait to hear from you.

🤖 AI and Hiring at Mews

At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts — but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We’re building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.