Senior Salesforce Administrator

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Position Summary

The Senior Salesforce Administrator will serve as the lead for end-user support and Salesforce administration, providing operational leadership across the admin function while supporting enterprise CRM initiatives. This role is responsible for ensuring high-quality user support, consistent administrative execution, and effective delivery of Salesforce projects in partnership with Architects and Developers.

Reporting to the Head of CRM, the Senior Salesforce Administrator will act as the primary escalation point for complex user issues, help translate business requirements into administratively sound solutions, and guide associate and mid-level administrators through day-to-day execution. While not owning the platform or architecture, this role plays a critical leadership function in driving adoption, maintaining operational excellence, and ensuring the Salesforce ecosystem reliably supports business operations at scale.

The ideal candidate brings deep Salesforce administration expertise, a strong end-user mindset, proven experience supporting enterprise CRM environments, and the ability to lead through influence in a multi-role delivery model.

This role is located in St. Louis, MO and is hybrid with 3 days/week onsite.

Primary Responsibilities

• Serve as a senior member of the Salesforce Helpdesk, acting as the primary escalation point for 1LS and 2LS support issues, ensuring timely triage, resolution, and communication to end users.
• Lead day-to-day end-user support operations, troubleshooting functional issues, identifying root causes, and coordinating with Architects and Developers when issues require design or code-level intervention.
• Provide operational leadership to associate and mid-level Administrators, guiding execution, reviewing work, and ensuring consistent application of administrative standards and best practices.
• Manage Salesforce user administration, including profiles, roles, permission sets, access controls, and license utilization, ensuring compliance with security and governance requirements.
• Identify, prioritize, and resolve system issues, defects, and data related problems impacting end users, while documenting resolutions and contributing to long term stability improvements.
• Ensure data quality and integrity through ongoing monitoring, duplicate management, validation strategies, and support of data migrations and data remediation efforts.
• Configure and support Salesforce and related applications through declarative customization, including automation, user interface configuration, and data model support, in alignment with architectural guidance.
• Develop, maintain, and enhance reports and dashboards to support operational visibility and business decision-making.
• Support Salesforce initiatives by participating in requirements gathering, solution validation, and user acceptance testing, ensuring solutions meet business requirements and are operationally supportable.
• Identify opportunities to improve business processes and user experience, proactively recommending enhancements that increase efficiency, adoption, and data quality.
• Develop a deep understanding of business processes to ensure delivered solutions address root causes and align with business objectives.
• Support the ongoing scalability, performance, and reliability of Salesforce by identifying operational risks and collaborating with Architects and Developers on mitigation strategies.
• Ensure Salesforce and integrated applications adhere to security, compliance, and governance standards, supporting audits and control reviews as required.
• Support Salesforce DevOps and change management processes, including release readiness, deployment coordination, and post-release validation.
• Partner with cross-functional stakeholders, Analysts, Architects, and Developers to support project delivery, helping document technical requirements and ensure solutions are scalable, supportable, and aligned with platform standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 6+ years of hands-on Salesforce experience, including automation, and solution support.
• Salesforce certifications such as; Advanced Administrator, Platform App Builder.
• Strong expertise in Salesforce Financial Services Cloud, Sales Cloud, Service Cloud and Experience Cloud (preferred).
• Proficiency in flows, validation rules, reports, dashboards, and user management
• Experience in mentoring and leading, guiding and supporting helpdesk teams.
• Experience with marketing automation (Marketing Cloud,)
• Deep understanding of data, security, and platform support.
• Experience with Agile project management framework
• Excellent communication and technical leadership skills.
• Ability to manage multiple complex requests and priorities in a fast-paced setting

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This position is an exempt position. The annualized base pay range for this role is expected to be between $90,000-$115,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education.

About Focus Financial Partners

Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit www.focusfinancialpartners.com or follow the company on LinkedIn.

Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law. 

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@focuspartners.com.

*The following language is for US based roles only*

For California Applicants:Information on your California privacy rights can be found here

For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST.  AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  An employer who violates this shall be subject to criminal penalties and civil liability. 

For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.  The Company complies fully with the Americans with Disabilities Act.